Financial Systems Program Manager
NerdWallet
CloudERPOracle
Job Level
Lead
Tech Stack
CloudERPOracleOracle ERP
About the role
- As Global Oracle Operation and Optimization team Director, optimise the Oracle global CX application landscape and harmonise applications and automation of business processes.
- Lead and own the CX stack with responsibility for technical solutioning and end-to-end delivery to achieve maximum business productivity and efficiency.
- Manage the application portfolio in the CX domain focusing on globalization, harmonization and using technology to automate manual business processes.
- Collaborate with senior stakeholders and represent the Arcadis Technology team to progress the digital CX agenda.
- Work with technology partners (systems integrators, managed services providers, consultants and vendors) to deliver technical solutions within schedule and budget.
- Assign and direct agile teams, including third parties, to deliver Growth continuous improvement projects and major enhancements.
- Oversee technical solution development including QA/QC, ensuring solutions follow best design practices and company standards (e.g. security/privacy).
- Partnership with other Oracle and Enterprise Application lanes and teams for service management, incident management, integrations, SOP/KBA development and end-user communications.
Requirements
- You are an experienced Oracle with extensive experience with integrating Oracle ERP and third-party solutions.
- Proven history of delivering complex technical solutions in Oracle CX.
- Technically curious and keep up to date with Oracle Digital Assistant, Oracle Machine Learning, Oracle AI, Oracle Redwood.
- Collaborative leader with ability to lead teams to deliver beyond expectations.
- Excellent application knowledge in the CX domain, preferably Oracle Cloud CX modules (e.g. Sales cloud, Marketing Cloud, etc).
- Translate business challenges into workable application designs; hands-on functional and technical knowledge.
- Strong track record in managing teams and/or projects and delivering Cloud solutions, preferably applying Agile delivery methods.
- 10+ years of professional experience as CX application functional or technical SME, or a similar role.
- 3 to 5 years of hands-on software development and Oracle CX configuration.
- Experience in building and deploying software solutions leveraging DevOps, CI/CD and Cloud Engineering.
- Experience with automated testing of business processes.
- Understanding of Cloud platforms and how they integrate with a CX solution.
- Professional certifications: project management, scrum master, SAFe, ITIL.
- Preferred experience delivering complex technical solutions in Finance, Projects or HCM.
