Arbi Arredobagno

Lead D365 Finance Consultant – Client Services

Arbi Arredobagno

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$120,000 - CA$165,000 per year

Job Level

Senior

About the role

  • Keep tickets updated and adhere to SLAs
  • Follow defined processes and procedures
  • Maintain accurate timesheets and submit as per defined policies
  • Manage Managed Services cases and initiatives
  • Maintain comprehensive documentation of case status, initiatives, solution designs, configurations, and any modifications made.
  • Support in project planning, execution, and management by performing tasks such as data collection, and progress tracking.
  • Collaborate with clients to understand their business objectives, challenges, and technology requirements. Conduct thorough assessments to identify areas where technology can drive improvements and efficiencies.
  • Participate in client meetings and contribute to discussions.
  • Manage client cases and initiatives, including regular communication and status updates.
  • Design, develop and execute solutions that align with the client's needs and objectives.
  • Analyze industry trends and provide strategic insights to clients. Stay up to date with emerging trends, tools, and technologies, and recommend their integration into client initiatives or cases when applicable.
  • Prepare and provide detailed estimates on solutions and modifications for client initiatives, seeking client approvals, and track budget to actuals on those initiatives.
  • Continuously monitor the performance of implemented solutions to identify areas for improvement or optimization. Provide recommendations for updates, upgrades, or modifications as needed.
  • Maintain professionalism in Client engagements
  • Seek and receive feedback
  • Reply to clients in a timely manner, adhering to contracted SLAs
  • Prepare clear and conscience reports, presentations and documentation to communicate findings and recommendations to clients
  • Share learnings and knowledge to team members and clients

Requirements

  • Bachelor's degree in a relevant field such as Business Administration, Economics, Finance, Engineering, etc. preferred.
  • 6 - 8 years of D365F&SCM Finance implementation experience.
  • Experience leading teams
  • Good understanding of Managed/ Client Services.
  • Previous experience working in IT/consulting companies preferred.
  • MB-310 Microsoft Dynamics 365 Finance Certification
  • Communication: Clear communication, both written and verbal, for collaborating with team members and conveying findings to clients. Proficient in English
  • Systems: Familiarity with different operating systems and software applications.
  • Analytical Skills: Analytical skills to gather and interpret data, identify trends, and draw meaningful insights.
  • Knowledge: Familiarity with different operating systems and software applications.
  • Strategic Thinking: Senior Consultants should have a strategic mindset and the ability to develop and execute project strategies.
  • Client Relationship Management: Building and maintaining strong positive client relationships, identifying opportunities, understanding client needs and effectively communicating with clients are vital skills.
  • Problem-Solving: Skilled at researching and solving problems and making data-driven decisions.
  • Presentation Skills: The ability to deliver clear and persuasive presentations to clients and colleagues is crucial.
  • Adaptability: Willingness to learn and adapt to new tasks and challenges. Flexibility to learn about different industries and client needs are important in this role.
  • Teamwork: Often work in teams, so the ability to collaborate and contribute to group efforts is crucial.
  • Innovation: Contributing innovative ideas and solutions is important for addressing complex challenges.
  • Financial Acumen: Understanding project or initiative budgets, profitability, and financial implications is important.
Benefits
  • Argano is an equal-opportunity employer.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
D365F&SCM Finance implementationdata collectionprogress trackingsolution designperformance monitoringbudget trackinganalytical skillsproblem-solvingstrategic thinkingpresentation skills
Soft Skills
clear communicationclient relationship managementadaptabilityteamworkinnovationprofessionalismfeedback seekingtimelinesscollaborationflexibility
Certifications
MB-310 Microsoft Dynamics 365 Finance Certification