Aramark

Sales

• The Retail Sales Worker is responsible for stocking and inventorying products as well as maintaining the appearance and cleanliness of the retail location.
• The Retail Sales Worker provides general customer service and assistance to guests and may process sales transactions.
• Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Retail Sales Worker

Manager

• Develop and execute housekeeping solutions to meet customer needs
• Carry out housekeeping duties in overnight-stay locations
• Ensure compliance with infection prevention, safety, OSHA, and regulatory standards
• Mentor employees and ensure safety and sanitation standards in operations

Housekeeping Manager

Digital Marketing

• Support and oversee marketing campaigns and content across platforms including web, email and social media
• Collaborate with external B2B agency and various internal marketing teams on development of B2B content and campaigns and ensure deliverables and timelines are being met
• Assist with HubSpot email campaigns which will include audience segmentation and builds, content creation, testing, launch, and execution
• Assist with digital advertising campaigns using platforms such as LinkedIn Campaign Manager, including strategy, execution, and reporting
• Maintain global Aramark Digital Asset Management platform including product updates, features and assist with governance and training new users
• Coordinate content collection and review from various marketing leads
• Support website updates by leveraging the content management system (Adobe Experience Manager)

Digital Marketing Specialist

Human Resources

• Support the employee lifecycle for an estimated 600 hourly employees across 5 properties
• Assist with the day-to-day HR operations
• Support recruiting and onboarding
• Help maintain employee files and systems
• Serve as a reliable first point of contact for employee questions
• Use various modes of communication to help employee questions
• Assist in the recruitment and onboarding processes
• Provide back-up support for scheduling and payroll
• Facilitate new hire orientation and return to work orientation sessions
• Maintain organized employee files, HRIS records and compliance documentation
• Work with the greater HR team to provide event/game day HR support
• Support the planning, developing and implementation of employee engagement activities
• Help cultivate an environment of continuous improvement through process refinement and collaboration

Human Resources Coordinator

Payroll

• Draft and enter monthly schedules for all 5 properties based off operational need
• Monitor employee availability and work with managers to identify coverage, in advance and day-off
• Ensure schedules are completed timely and properly in accordance with collective bargaining agreements
• Process daily payroll, e.g., entering missed punches, gratuities
• Review and prepare bi-weekly payroll submission for Payroll Manager approval
• Prepare and submit financial or informational reports for finance and human resources departments
• Responsible for data entry in various scheduling and payroll software
• Troubleshoot and resolve inputting process issues to maintain efficiency and compliance for managers
• Responsible for fulfilling payroll requests, e.g., final check requests, reimbursements
• Provide backup support for event/game day
• Respond promptly to inquiries, research and resolve discrepancies, and communicate outcomes clearly.
• Help cultivate an environment of continuous improvement through process refinement and collaboration.

Scheduling & Payroll Coordinator

Director

• developing and executing dining solutions to meet customer needs and tastes
• overseeing and managing dining operations where customers order prepared foods from a menu
• leading, mentoring, engaging and developing teams to maximize their contributions
• ensuring food services appropriately connects to the Executional Framework
• rewarding and recognizing employees
• ensuring safety and sanitation standards in all operations
• identifying client needs and effectively communicating operational progress
• building revenue and managing budget, including cost controls regarding food, beverage and labor
• managing resources to ensure quality and cost control within budgetary guidelines
• implementing and maintaining Aramark agenda for both labor and food initiatives
• maintaining a safe and healthy environment for clients, customers and employees

Reserve Food Service Director

• The Housekeeping Manager is responsible for developing and executing housekeeping solutions to meet customer needs.
• Carries out housekeeping duties in overnight-stay locations in accordance with facility standards of cleanliness and appearance.
• Ensures compliance with appropriate infection prevention, safety, OSHA, Joint Commission and regulatory standards.
• Determine the needs of the clients' operation and ensures that the appropriate Aramark resources are engaged.
• Mentor employees by creating a shared understanding about what needs to be achieved and how it is to be achieved.
• Reward and recognize employees.
• Ensure safety and sanitation standards in operation are compliant with Aramark and client's regulations.

Housekeeping Camp Manager

• Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
• Ensure food services appropriately connects to the Executional Framework
• Coach employees by creating a shared understanding about what needs to be achieved and how to execute
• Reward and recognize employees
• Ensure safety and sanitation standards in all operations
• Identify client needs and effectively communicate operational progress
• Adopt Aramark process and systems
• Build revenue and manage budget, including cost controls regarding food, beverage and labor
• Ensure the completion and maintenance of P&L statements
• Achieve food and labor targets
• Manage resources to ensure quality and cost control within budgetary guidelines
• Implement and maintain Aramark agenda for both labor and food initiatives
• Create value through efficient operations, appropriate cost controls and profit management
• Full compliance with Operational Excellence fundamentals, including food and labor
• Direct and oversee operations related to production, distribution and food service
• Maintain a safe and healthy environment for clients, customers and employees
• Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
• Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
• Develops operational component forecasts and can explain variances. Responsible for components accounting functions.
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
• Recruits, hires, develops and retains front line team.
• Conducts period inventory
• Maintains records to comply with ARAMARK, government and accrediting agency standards
• Interacts with Client Management and maintains effective client and customer relations at all levels with client organization
• May participate in sales process and negotiation of contracts
• Looks for opportunities to implement new products and services which support sales growth and client retention
• Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility)
• Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices

Food Service Director

• Manage sales and marketing initiatives for Yosemite properties
• Collaborate with teams to enhance visitor experiences
• Develop and implement promotional strategies
• Cultivate environmental stewardship within the community

Sales Manager – Sales & Marketing

• Responsible for ensuring the quality of Aramark’s products and services meet or exceed customer expectations.
• Focus on developing team members and increasing customer service quality.
• Implement best practices across all levels.
• Maintain and follow all wage & hour compliance for local employees.
• Conduct all required new hire paperwork and maintain employee files.
• Coordinate payroll functions and check distribution.
• Develops and maintains client relationships to grow base business.
• Accountable for business reviews and key interactions with key clients.
• Reviews and analyzes business performance using plan data to recommend decisions.
• Responsible for recruiting, hiring, training, coaching, and counseling staff.
• Ensure daily operations are maintained as scheduled.

Assistant General Manager

• Be part of the Yosemite experience
• Live, work, and play at historic properties

Marketing Manager

Customer Support

• Effectively support the day-to-day operations of Avendra’s Customer Service department
• Provide customer service support to all Avendra Customers
• Respond to customer support inquiries for 1-866-AVENDRA, the Customer Service email inboxes and live chat with timeliness and courtesy
• Identify and resolve system and service-related concerns expressed by customers
• Monitor and maintain technical integrations with various systems
• Develop and maintain ongoing mastery of the internal Administration Tools, Avendra Supplier programs and Avendra’s E-Commerce platforms
• Responsible for the seamless integration and on-going support of iBE Clients
• Collaborate with Manager, Customer Service and other key stakeholders internally and externally to ensure Customer Satisfaction
• Conduct Nexus client demos, implementations and customer training
• Provide timely support to key internal and external stakeholders

Customer Service Representative

• Coordinate total catering operations to include duties such as booking events, supervising teams, developing, selecting, and costing menus, pricing, hiring, and departmental administration
• Be responsible for all aspects of preparation, service, and cleanup for multiple catering operations
• Develop and implement catering solutions to meet customers’ needs
• Develop and maintain effective client and customer rapport
• Develop and implement annual comprehensive marketing plan for catering, including but not limited to collateral, sales strategies, and marketing budgets
• Establish and implement service and presentation standards for all catering operations, implement processes to ensure compliance and consistency
• Implement new services to support base business growth and client retentions
• Stay ahead of and advise clients, customers and staff on current catering trends and products
• Facilitate the delivery of prepared food built from banquet event orders
• Participate in sales process and negotiations of contracts and assist clients in planning special events
• Train and lead catering employees to ensure catering standards are followed
• Responsible for setting and delivering sales, food, and labor targets
• Responsible for execution of catering events of varied size and scope including staffing and management
• Responsible for components accounting functions including accurate reporting of all catering related revenue, expenses, and receivables
• Ensure compliance with all food, occupational and environmental safety policies

Catering Director

Learning and Development

• Pursue what matters and build a career rooted in community, connection, and respect
• Honour the knowledge, culture, and traditions of Indigenous peoples
• Create pathways for career development, mentorship, and leadership
• Build relationships with Indigenous communities rooted in trust and reciprocity
• Provide inclusive workplaces grounded in safety, belonging, and purpose

Indigenous Workforce Development – Salaried Career Pathway

Marketing

• Visits district accounts weekly / bi-weekly to identify opportunities to drive business improvements that result in measurable profitable growth - including providing recommendations around product, price, merchandising, and promotions.
• Collaboratively develops account marketing / growth plans, monthly campaign calendars, and social media content for accounts within the district.
• Leads the in-unit / field execution of marketing programs + promotions, consumer engagement activities, core proprietary brand marketing assets (and corresponding brand audits), merchandising, account marketing / growth plans, marketing campaigns and social media communications.
• Tracks related KPIs to measure success for each account within the district – including top line sales, retail transaction counts and average cheques, front line contribution, meal plan analytics (for Higher Education), account website and social media channel engagements.
• Creates and implements traditional, digital and social media marketing content and creative assets as required.
• Collaborates with the development/regionalization of wellness and sustainability programs.
• Ensures training of all managers and employees to execute those programs in the region.
• Assists operations in product selection and placement, and pricing strategies as per requirements.
• Drives execution of all Aramark insights programs (ie. Voice of the Consumer (VOC), Napkin Talk) and develops action plans to improve district consumer satisfaction results.
• Trains operations teams to ensure merchandising tactics, planograms, promotions, and pricing updates for each program are followed.
• Creates and distributes district and/or key account newsletters.
• Supports and attends district Client Business Reviews (CBRs) and assist in strategic plans for account retention.