Aramark

Assistant Human Resources Manager

Aramark

full-time

Posted on:

Location Type: Office

Location: Yosemite National Park • California • United States

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About the role

  • Provide excellent customer service in response to phone and online inquiries from employees and managers.
  • Resolve inquiries by accessing information in multiple HR systems.
  • Triage general inquiries to ensure accurate work category is assigned.
  • Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as the need arises.
  • Process transactions by collecting required information or backup documentation from the employee, manager, or HR.
  • Respond to phone or online help requests on navigating the HR Portal and other HR-related systems.
  • Perform quality assurance reviews on electronic and manual transactions.
  • Partner with Payroll and other COEs, as appropriate to resolve issues.
  • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

Requirements

  • Experience working in a call center environment strongly preferred
  • Strong computer/technical skills; previous HRIS experience preferred
  • Bachelor’s degree in HR or related field strongly preferred
  • Knowledge of HR concepts and terminology
  • Effective verbal communication skills
  • Effective listening skills
  • Confirmed customer service orientation
  • Confident phone presence
  • Solid ability to grasp information quickly and probe optimally when required
  • Excellent organizational skills and the ability to prioritize requests and duties
  • Attention to detail
  • Effective research, problem-solving, and follow-through skills
  • Ability to remain positive under pressure
  • Bilingual (English and Spanish) preferred
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HRIScustomer servicequality assurancetransaction processingdata collectionproblem-solvingresearch skillsorganizational skillsbilingual
Soft Skills
effective verbal communicationeffective listeningcustomer service orientationconfident phone presenceability to grasp information quicklyattention to detailability to prioritizeability to remain positive under pressure