Aramark

Food and Beverage Operations Manager

Aramark

full-time

Posted on:

Location Type: Office

Location: Ottawa • Canada

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Salary

💰 CA$60,471 - CA$76,385 per year

About the role

  • Oversee daily operations of the set up and service of all food and beverage events, meetings, conferences, conventions and trade/consumer shows
  • Ensure consistent delivery of high-quality food, beverage and service standards
  • Develop and implement service protocols and operational policies
  • Coordinate with the culinary team and other departments to maintain a smooth workflow
  • Recruit, train, and mentor staff, including supervisors, servers, bartenders, cashiers and housemen
  • Assign tasks and manage performance
  • Foster a positive workplace culture and ensure team adherence to policies, procedures and standards
  • Manage the team in alignment with the collective agreement
  • Maintain effective communication and collaborative relationships with all departments
  • Communicate timelines, actions, and expectations throughout service execution to keep clients informed and confident
  • Monitor satisfaction at every stage—checking in regularly, confirming solutions meet expectations, and following up after service completion to ensure continued positive experiences
  • Utilize Aramark’s established operational processes, systems, and technology platforms to maintain consistency
  • Ensure all documentation, reporting, and data entry are completed accurately and in alignment with company standards
  • Manage purchasing activities to ensure timely procurement of products and maintain accurate inventory levels
  • Ensure proper staffing levels that align with business demands and budget requirements
  • Effective management of food and beverage costs
  • Compliance with all Aramark policies, procedures and guidelines as well as the client contract and the collective agreement
  • Compliance with applicable law, codes and regulations including but not limited to those related to Public Health, Food Safety, Alcohol and Gaming Commission of Ontario, and Occupational Health and Safety

Requirements

  • 3-5+ years of experience in Hospitality operations with a minimum of 2 years in a supervisor or management role
  • Post secondary degree in Hospitality Management, Business or related field
  • Ability to work flexible hours including evening, weekends, and holidays
  • Pass a criminal background check
  • Excellent customer service and communication skills
  • Proficiency in budgeting and cost control
  • Knowledge of POS systems and business tools including but not limited to MS Word, Outlook and Excel
  • Occasional lifting and pushing up to 50 lb
  • Standing and walking for extended periods
  • Proficiency in French language is an asset.
Benefits
  • Accommodations for job applicants with disabilities are available upon request.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hospitality operationsbudgetingcost controlfood safetypublic health compliancealcohol regulationsgaming commission complianceinventory managementservice protocolsstaff training
Soft Skills
customer servicecommunicationteam managementmentoringpositive workplace culturecollaborationperformance managementflexibilityproblem-solvingrelationship building
Certifications
post secondary degree in Hospitality Managementpost secondary degree in Businesscriminal background check clearance