Vice President – Operations
Aramark
full-time
Posted on:
Location Type: Office
Location: New York City • New York • United States
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Salary
💰 $180,000 - $210,000 per year
Job Level
About the role
- Act as the primary executive relationship lead for the client, building trusted, long‑term partnerships at all levels of the organization.
- Ensure delivery of a high‑touch, premium hospitality experience across all locations, with a strong focus on consistency, presentation, service culture, and guest satisfaction.
- Lead and align multiple account teams across domestic and international sites under a unified operational vision, service standards, and hospitality mindset.
- Drive continuous improvement in service quality, operational effectiveness, and client satisfaction through innovation, best practices, and proactive issue resolution.
- Partner closely with the client to understand business priorities, anticipate needs, and evolve services to support workplace and guest experience strategies.
- Oversee all aspects of operations, including workforce planning, talent development, training, compliance, and service execution.
- Collaborate with internal partners across Sales, Human Resources, Supply Chain, Marketing, Finance, and Compliance to ensure seamless support and execution.
- Inspire, develop, and retain a high‑performing leadership team through coaching, engagement, accountability, and succession planning.
- Lead change initiatives and operational enhancements in partnership with internal and client stakeholders.
Requirements
- Bachelor’s degree required; Master’s degree preferred.
- 10–12 years of progressive leadership experience in hospitality, food service, facilities, or service‑oriented environments, preferably supporting complex, multi‑site operations.
- Proven experience managing a single strategic client with multiple locations and elevated service expectations.
- Demonstrated ability to operate as a trusted advisor and executive partner to senior client stakeholders.
- Strong leadership capability across geographically dispersed teams.
- Excellent communication, presentation, and influencing skills, including experience engaging C‑suite audiences.
- Ability to balance strategic oversight with hands‑on operational leadership in a highly visible environment.
- Commitment to fostering a culture centered on hospitality, accountability, continuous improvement, and service excellence.
Benefits
- medical
- dental
- vision
- work/life resources
- retirement savings plans like 401(k)
- paid days off such as parental leave
- disability coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workforce planningtalent developmenttrainingcomplianceservice executionoperational effectivenessservice qualityissue resolutionchange managementstrategic oversight
Soft Skills
leadershipcommunicationpresentationinfluencingcoachingengagementaccountabilitysuccession planningtrust buildingclient partnership
Certifications
Bachelor’s degreeMaster’s degree