Provide guidance and support to managers on HR systems including SAP, ServiceNow, Checkr, Kronos, and SharePoint
Deliver administrative support across all HR systems and complete HR reporting and analytics requests, including maintaining recruiting and onboarding data
Support managers with HRIS inquiries across the full employee lifecycle: job requisitions, job descriptions, job postings, background checks, and onboarding
Process post-hire transactions such as leaves, layoffs, organizational chart updates, employee data changes, and terminations
Maintain organization and oversight of all Tier 3 HR Service Centre tickets
Collaborate with the HR Systems Manager on process and system improvement initiatives
Ensure all HR Service Centre tickets are accurately categorized and assigned to support proper tracking and reporting
Complete mail merges for mass communication letters and ensure accuracy
Support the involuntary termination process through risk assessments
Assist the HR Operations team with time-sensitive pay period close activities, including support for salaried time and attendance in Kronos
Maintain the HR Operations tracker, SharePoint documentation, and related logs
Escalate complex or high‑risk issues to HR managers and leaders and provide support as needed
Handle confidential employee and payroll information with the highest level of professionalism
Support HR projects and initiatives through reporting and administrative tasks

Requirements

Bachelor’s degree in Human Resources or a related field (required)
1–3 years of experience in HR or an HR Shared Services environment
1–3 years of strong Excel and reporting experience, with the ability to analyze information
1–3 years of experience using various HR systems
Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) with working knowledge of HR systems
Strong written and verbal communication skills in English
High attention to detail and a fact-based approach to problem‑solving
Demonstrated ability to identify and support process improvements
Ability to work in a fast-paced environment, manage multiple priorities, and self-learn
Ability to manage sensitive and highly personal information with confidentiality, maturity, and impartiality.

Benefits

Accommodation Statement
Equal Employment Opportunity
Health insurance
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HR reportinganalyticsExcelHR systemsdata analysismail mergestime and attendanceprocess improvementsemployee data managementbackground checks

Soft Skills

communication skillsattention to detailproblem-solvingorganizational skillsconfidentialitymaturityimpartialityability to manage multiple prioritiesself-learningcollaboration

Certifications

Bachelor’s degree in Human Resources