Aramark

Customer Service Representative

Aramark

full-time

Posted on:

Location Type: Office

Location: Rockville • California • Maryland • United States

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Salary

💰 $22 - $27 per hour

About the role

  • Effectively support the day-to-day operations of Avendra’s Customer Service department
  • Provide customer service support to all Avendra Customers, with a primary focus on Avendra customers utilizing the iBuyEfficient and Nexus platforms
  • Respond to customer support inquiries for 1-866-AVENDRA, the Customer Service email inboxes and live chat with timeliness and courtesy
  • Identify and resolve system and service-related concerns expressed by customers
  • Monitor and maintain technical integrations with various systems: EDI transmissions, Accounts Payable Integrations, Supplier Catalog Integrations
  • Develop and maintain ongoing mastery of the internal Administration Tools, Avendra Supplier programs and Avendra’s E-Commerce platforms
  • Consistently portray a strong, positive message to the team based on set directives, established team goals, company goals and general company philosophy
  • Responsible for the seamless integration and on-going support of iBE Clients
  • Collaborate with Manager, Customer Service and other key stakeholders internally and externally to ensure Customer Satisfaction
  • Conduct Nexus client demos, implementations and customer training
  • Provide timely support to key internal and external stakeholders
  • Interact with all levels of management within Avendra in addition to our supplier and customer base
  • Support release of new technology by conducting user acceptance testing and providing the voice of customer feedback
  • Identify opportunities for process improvement of through refined procedures, tools/templates, and by leveraging technology
  • Support the onboarding and training of new hires
  • Complete special projects/assignments as requested by the Manager of Customer Service
  • Provide support on holidays or weekends when required

Requirements

  • Excellent customer service skills and telephone etiquette
  • Ability to effectively navigate through multiple IT platforms
  • Strong communication and interpersonal skills (written and verbal)
  • Excellent organizational skills – great attention to detail
  • Ability to function in a multi-tasked and fast paced environment
  • Excellent listening, analytical skills and ability to be impartial
  • Ability to prioritize time sensitive issues
  • Training experience in a group, individual, or online setting a plus
  • Experience in hospitality, purchasing and/or procurement a plus
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.)
  • Bilingual in Spanish/English a plus
Benefits
  • Generous PTO, Vacation and 9 paid holidays
  • Volunteer days, community partnerships, Employee Assistance Program
  • Employee discounts on select services and products
  • Your choice of three medical plan tiers, two carriers to choose from
  • Adoption Assistance & Paid Parental Leave
  • Tuition Funding Sources and Scholarship Programs
  • Retirement plan (401K or SIRP for those eligible) with match on annual contributions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical integrationsEDI transmissionsAccounts Payable IntegrationsSupplier Catalog Integrationsuser acceptance testingMicrosoft OfficeiBuyEfficientNexusE-Commerce platforms
Soft Skills
communication skillsinterpersonal skillsorganizational skillsattention to detailanalytical skillslistening skillsmulti-taskingtime managementtraining experiencecustomer satisfaction