Patient Experience and Engagement Manager – Food Services
Aramark
full-time
Posted on:
Location Type: Office
Location: Cleveland • Ohio • United States
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Salary
💰 $75,000 - $82,000 per year
About the role
- Responsible for training all food service employees in patient feeding
- Ensures that all Aramark processes are learned and practiced by all new and existing employees
- Responsible and accountable for ensuring the management team's continuing education stays up to date
- Maintains friendly, efficient, positive customer service attitude toward customers, clients, and co-workers
- Implements and maintains quality improvement processes for the Food department
- Provides effective feedback to both employee and the management team
- Conducts patient rounding, distributing contact information for each dept. and completes rounding logs
Requirements
- bachelor's degree
- minimum of 2 years management and training experience
- Healthcare experience AND/OR contract management experience required
- Food/Nutrition experiences strongly preferred
- Strong customer orientation is required for success in this position
- Effective oral and written communication skills
- Detailed organization and prioritizing skills
- Strong customer service experience
Benefits
- medical
- dental
- vision
- work/life resources
- retirement savings plans like 401(k)
- paid days off such as parental leave and disability coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
management experiencetraining experiencequality improvement processesfood service trainingpatient feedingcontract managementfood/nutrition experience
Soft Skills
customer orientationoral communication skillswritten communication skillsorganizational skillsprioritizing skillscustomer service experiencepositive attitudeeffective feedback
Certifications
bachelor's degree