Aquiva Labs

Salesforce Developer

• Serve as the primary technical authority for the account, owning end-to-end architecture across Salesforce, integrations, managed packages, and supporting services.
• Translate detailed business and operational requirements into scalable, performant technical solutions.
• Produce and maintain technical architecture artefacts including sequence diagrams, integration patterns, data models, and platform configuration standards.
• Provide hands-on guidance across development, configuration, and system design; unblock engineering teams and ensure technical decisions align with established architecture.
• Support the extension and optimisation of managed packages, including upgrade planning, compatibility assessments, dependency management, and change-impact analysis.
• Ensure the solution meets enterprise standards for security, scalability, and reliability.
• Conduct architecture reviews, code reviews, and assessments of existing implementations.
• Monitor system performance, identify bottlenecks, and work with engineering teams on remediation and optimisation.
• Maintain architectural governance for the account, ensuring changes follow agreed processes and do not introduce technical debt.
• Work closely with product owners, delivery managers, and customer stakeholders to align technical decisions with operational goals.
• Lead technical workshops to validate requirements, refine solution approaches, and guide implementation teams.
• Provide technical mentorship to developers and admins working on the account.
• Act as the escalation point for complex technical challenges, integration issues, and platform constraints.
• Identify opportunities to improve system design, simplify processes, and enhance resilience.
• Advise on future platform evolution, including managed package extensions, integration enhancements, and data strategy.
• Contribute reusable patterns, documentation, and best practices to improve delivery effectiveness across the team.

Salesforce Technical Architect – PST Coverage, Contract

Sales

• Act as the primary functional point of contact for business users, supporting feature enhancements, configuration updates, and process refinement.
• Analyse business requirements and translate them into clear user stories, acceptance criteria, and configuration tasks.
• Manage functional configuration such as flows, automation, page layouts, validation rules, permission sets, and declarative logic.
• Lead functional change-management processes, ensuring new features and changes are clearly communicated, documented, and adopted.
• Prepare impact assessments for upcoming platform or managed package upgrades.
• Work with technical and delivery teams to plan and coordinate release cycles, including identifying risks and readiness criteria.
• Execute post-upgrade smoke testing to verify core functionality, booking flows, integrations, and operational processes remain stable.
• Support full or partial regression cycles, including test planning, test case creation, defect validation, and issue tracking.
• Validate bug fixes, ensuring functional accuracy before deployment to production.
• Document test results, identify functional gaps, and collaborate with engineering teams to resolve issues efficiently.
• Support data clean-up initiatives, including field rationalisation and process simplification.
• Work with stakeholders to maintain consistent data standards and ensure functional processes follow best practices.
• Work closely with product owners, business SMEs, and technical architects to align functional design with broader platform strategy.
• Facilitate workshops, gather requirements, and validate user expectations through demos, prototypes, and UAT sessions.
• Provide clear communication and training to end users when changes are deployed.
• Monitor business processes and user behaviour to identify enhancement opportunities and increase efficiency.
• Maintain up-to-date knowledge of Salesforce capabilities and managed package functionality to recommend future improvements.
• Contribute documentation, process guides, and reusable materials to support long-term operational stability.

Salesforce Functional Consultant – PST Coverage, Contract

IT Support

• Own IT operations and compliance as the hands-on IT specialist and primary IT contact.
• Provide direct IT support to employees (hardware, software, accounts, access).
• Set up, maintain, and troubleshoot laptops, devices, and internal tools.
• Manage identity management, email, document management, and communication systems.
• Implement and maintain IT policies for PCI, SOC2, and GDPR compliance.
• Conduct internal audits and risk assessments.
• Train employees on IT security best practices.
• Keep IT systems updated, secure, and running efficiently.
• Recommend improvements to tools, processes, and vendor usage.
• Monitor and optimize IT spend.
• Communicate clearly with employees and leadership about IT issues and solutions.

IT Specialist

Project Manager

• Aquiva Labs is an expert-level Salesforce PDO partner who designs and builds AppExchange applications; Responsible for overseeing successful completion of Salesforce-based Product Development projects; Create, organize, execute, and complete specific projects; Set deadlines and provide status reporting to ensure projects stay on track and on budget; Plan short-term and long-term projects from initiation to closure; Manage scope, budget, quality, and resources; Manage schedule/deadlines and set team expectations; Interact with external stakeholders and project development teams; Identify and manage risks; Oversee documentation and tracking of customer interaction; Ability to travel up to 10%

Salesforce Technical Architect – PST Coverage, Contract

Salesforce Functional Consultant – PST Coverage, Contract

IT Specialist

Salesforce Project Manager