Aquiva Labs

Support Engineer

• Provide high-quality technical support to customers via phone, email, and chat, acting as the first point of contact for all inquiries.
• Identify, troubleshoot, and resolve customer issues related to our software. This includes investigating potential bugs, guiding users through complex workflows, and answering configuration questions.
• Own and manage a personal queue of support tickets in our ticketing system (e.g., Zendesk, Salesforce), ensuring timely, accurate resolution and clear communication.
• Document all customer interactions and issue resolutions clearly and concisely.
• Develop and maintain a deep understanding of our software's features, functions, and best practices.
• Escalate complex or unresolved issues to senior specialists, Team Lead, or your Supervisor as needed.
• Help build our internal and external customer-facing knowledge base by writing and updating help articles, FAQs, and troubleshooting guides.

Platform Technical Support – Hospitality SaaS

Sales

• Prospecting and Lead Generation : This is a hunting role that is responsible for identifying and prospecting new logo business
• Sales Strategy : Develop and implement sales strategies to drive revenue growth
• Cross Function Collaboration: Collaborate with other departments, such as marketing, account management and customer success to ensure a cohesive and effective go-to-market strategy
• CRM Adherence : Use Salesforce CRM to manage and forecast the sales budget, track leads, manage contacts and create opportunities.
• Strategy Refinement : Track and analyze sales data to identify trends and opportunities for improvement
• Represent Hapi : Engage at industry events and conferences to build relationships and generate leads for business segment
• Industry Knowledge : Stay up-to-date on hospitality industry trends and competitive developments to inform sales strategies
• Goal Attainment : Hit or exceed given sales quotas.
• Embody our core values:
• Do The Right Thing - We stand by our commitments and values.
• Ever Improving - We acknowledge our failures and strive to grow from them.
• Find a Better Way - We use ingenuity to build enterprise value.
• Together We Win - Success for the company is built on success for the team and customers.
• - Other tasks as required for the function

VP of Hotel Technology Sales

Director

• Define the vision and roadmap for Hapi’s connectivity offerings, including PMS integrations,
• Partner closely with engineering to translate market needs into scalable, well-documented integration products.
• Serve as the internal and external authority on connectivity architecture, data standards, and partner technical requirements.
• Champion quality, reliability, and developer experience across all integration touchpoints.
• Establish the processes, tooling, and operating rhythm needed to scale the product offering.
• Foster a culture of ownership, technical excellence, and customer obsession.
• Define and track KPIs that give clear visibility into health and growth of the connectivity business.
• Develop and manage strategic relationships with PMS vendors, CRS, guest experience platforms, and other ecosystem partners.
• Identify and prioritize new integration opportunities based on market demand and strategic value.
• Represent Hapi in industry forums, partner conversations, and customer engagements as the connectivity subject matter expert.

Product Director – Hospitality Connectivity Services

Sales Engineer

• Lead all technical discovery, requirements gathering, and solution scoping across active deals
• Serve as the primary technical point of contact for prospective clients — from first demo through contract signature
• Identify and neutralize technical objections early, shortening sales cycles and increasing win rates
• Translate client requirements into clear solution architectures using Hapi's Integration Platform, Data Platform, Rules Engine, and Automations as a starting point
• Produce solution diagrams, integration flow documentation, and technical proposals tailored to both technical and non-technical stakeholders
• Align proposed solutions with the product roadmap in close collaboration with Product and Engineering teams
• Develop compelling, client-specific demos that bring Hapi's capabilities to life — especially for products without a traditional UI/UX
• Build lightweight POC integrations when required to validate technical feasibility or accelerate buyer confidence
• Maintain and continuously improve a library of reusable demo assets and technical artifacts
• Help buyers articulate and quantify the value of Hapi's platform to their internal stakeholders — IT leadership, finance, operations
• Produce business case frameworks, ROI models, and executive-ready summaries that support the buyer's internal approval process
• Respond to RFPs and RFIs with technically rigorous, commercially compelling responses
• Develop and maintain structured scoping templates (SPERT and similar) to produce accurate, consistent pre-sales effort estimates
• Prepare comprehensive pre-sales documentation that enables seamless handoff to the post-sales implementation team
• Collaborate with Engineering

Sales Engineer – Hospitality Technology

• Prospecting and Lead Generation: This is a hunting role that is responsible for identifying and prospecting new logo business
• Sales Strategy: Develop and implement sales strategies to drive revenue growth
• Cross Function Collaboration: Collaborate with other departments, such as marketing, account management and customer success to ensure a cohesive and effective go-to-market strategy
• CRM Adherence: Use Salesforce CRM to manage and forecast the sales budget, track leads, manage contacts and create opportunities.
• Strategy Refinement: Track and analyze sales data to identify trends and opportunities for improvement
• Represent Hapi: Engage at industry events and conferences to build relationships and generate leads for business segment
• Industry Knowledge: Stay up-to-date on hospitality industry trends and competitive developments to inform sales strategies
• Goal Attainment: Hit or exceed given sales quotas.
• Embody our core values:
• Do The Right Thing - We stand by our commitments and values.
• Ever Improving - We acknowledge our failures and strive to grow from them.
• Find a Better Way - We use ingenuity to build enterprise value.
• Together We Win - Success for the company is built on success for the team and customers.
• - Other tasks as required for the function

Data Engineer

• Own and maintain the data platform product backlog, ensuring it is well-prioritized, visible, and aligned with both technical and business objectives.
• Co-author epics, features, and user stories with Data Engineers, including clear acceptance criteria, data contracts, and technical specifications.
• Facilitate sprint planning, backlog grooming, and retrospectives in partnership with the Data Engineering team lead.
• Actively triage incoming requests from Product Management, Data Analysts, Solutions Architecture, and Implementation/Support, translating them into actionable backlog items.
• Remove blockers and escalate risks or delivery challenges proactively to the Head of Engineering.
• Define and prioritize requirements for AWS-native data ingestion pipelines, ETL/ELT workflows, and data lake architecture, in close collaboration with Data Engineers.
• Own the data catalog and governance backlog, ensuring data assets are documented, discoverable, and reliable for downstream consumers.
• Drive requirements for data quality frameworks, monitoring, and SLA definitions across platform pipelines.
• Partner with Application Engineering to ensure data products and APIs are integrated effectively into customer-facing and internal systems.
• Translate business and analytical requirements from Data Analysts and Product Managers into clearly defined data product specifications, including datasets, APIs, and dashboard-ready outputs.
• Define success metrics for data products and monitor adoption, quality, and performance post-launch.
• Ensure data products meet the latency, reliability, and scalability requirements of a high-volume SaaS environment.
• Collaborate with the Product Management team and Solutions Architecture to maintain a coherent data platform roadmap, balancing near-term delivery with long-term platform health.
• Serve as the primary point of contact for Implementation and Support teams on data-related questions, bugs, and feature requests.
• Provide regular, transparent updates on platform progress, risks, and upcoming milestones to Engineering leadership and cross-functional stakeholders.
• Gather feedback from internal and external data consumers to inform continuous platform improvement.

Product Owner, Data Platform and Data Products

Solutions Engineer

• Work with clients to elicit business, technical, and non-functional requirements.
• Work with clients and colleagues to provide and maintain detailed solution design proposals.
• Define data requirements adapted to use cases and traffic patterns for all system destinations
• Work with 3rd Parties to analyze and document their connectivity & API capabilities (in collaboration with the partner / integration team).
• Analyze and contribute to the Product Roadmap and identify features that matter to our clients.
• Work closely with internal development teams to define or refine Epics, User Stories, and Acceptance criteria.
• Work closely with clients and colleagues to implement, monitor, and constantly improve solutions.
• Work with technical providers during development and certification.
• Work with the program management team to help to ensure that clients are getting maximum value from Hapi’s products and services.
• Represent Hapi to our clients, which will include the above items as well as ad-hoc consulting, presentations, reporting, and meetings.

Platform Technical Support – Hospitality SaaS

VP of Hotel Technology Sales

Product Director – Hospitality Connectivity Services

Sales Engineer – Hospitality Technology

VP of Hotel Technology Sales

Product Owner, Data Platform and Data Products

Solution Consultant – Solution Engineer