Aqueduct Technologies, Inc.

Engineer

• Design, deploy, and support Splunk Enterprise and/or Splunk Cloud infrastructure (indexers, search heads, forwarders, deployment servers).
• Onboard, normalize, and manage diverse log sources across applications, infrastructure, cloud environments (AWS, Azure, GCP), and security solutions.
• Develop, optimize, and maintain Splunk dashboards, queries (SPL), alerts, and reports tailored to operational and security use cases.
• Collaborate with security operations and engineering teams to build and fine-tune detection use cases, threat hunting workflows, and incident response capabilities.
• Monitor system performance, capacity planning, and ensure high availability and scalability of observability platforms.
• Troubleshoot complex issues across the observability stack and provide technical guidance to internal teams and clients.
• Create and maintain technical documentation, runbooks, and best practice standards for platform onboarding and usage.
• Provide mentoring and training for other engineers and platform users on Splunk and observability tools.

Splunk, Observability/SIEM Engineer

Compliance

• Support and progressively lead client compliance engagements
• Contribute to the development of Aqueduct’s GRC service offerings
• Assist with internal compliance initiatives and audit readiness activities
• Support and conduct readiness assessments aligned to frameworks such as NIST CSF, ISO 27001, SOC 2, HIPAA, PCI DSS, and CMMC
• Identify control gaps and provide practical, risk based remediation recommendations
• Perform organizational risk assessments and document risk findings
• Evaluate control effectiveness and recommend mitigation strategies aligned with business objectives
• Conduct vendor risk assessments and due diligence reviews
• Prepare clear, structured reports summarizing findings, risks, and recommended actions
• Work closely with security operations, engineering, and account teams to align GRC initiatives

GRC Analyst

Support Engineer

• Provide strong technical support and customer service within the End User Support function, ensuring exceptional service and reliable technology solutions.
• Serve as a core member of the team with a daily focus on resolving complex technical issues as well as developing and maintaining operational documentation.
• Act as an escalation point for complex or persistent end-user issues across multiple environments.
• Provide expert-level support for desktops, laptops, mobile devices, applications, and collaboration platforms.
• Troubleshoot advanced issues involving identity, access, and security within Microsoft 365 and related ecosystems.
• Maintain detailed and accurate ticket documentation and ensure timely communication with end users.
• Manage and support modern endpoint deployments using Microsoft Intune (Windows, iOS, macOS, and Android).

End User Support Engineer

Security Engineer

• Own the implementation of scoped project and service work, delivering secure, reliable, and well-documented solutions aligned to approved designs and statements of work.
• Independently lead smaller projects while collaborating with Project Managers and peers to manage dependencies and milestones as part of a project team.
• Produce first-pass designs and implementation approaches for smaller engagements; execute larger designs created by Senior Consultants or Architects with minimal guidance.
• Troubleshoot technologies within your scope, handle initial escalation from Junior Consultants, and escalate appropriately and timely per established SOPs.
• Create and maintain delivery artifacts including Design and Implementation plans, diagrams, validation evidence, as-builts, and handoff documentation.
• Communicate clearly and professionally with customers throughout delivery, setting expectations and addressing questions within scope.
• Provide day-to-day guidance to Junior Consultants and collaborate with peers to share knowledge and seek guidance.
• Follow delivery standards and established methodologies and SOPs while contributing feedback, lessons learned, and ideas to improve how we deliver services.

Service Delivery Consultant, Network & Security

Account Manager

• The Senior Account Manager will be responsible for providing the highest level of care for their accounts.
• Account Managers will sell product, professional services, cloud services, and managed services from our portfolio of IT solutions.
• They will be responsible for setting and implementing a strategy for the accounts they cover.
• They will be responsible for selling across our comprehensive portfolio of solutions which includes on premise and cloud solutions from Cisco, Dell EMC, VMware, and others.
• Our core practice areas for our Professional and Managed Services include: Enterprise Networking, Advanced Security, Data Center, Cloud Native, Collaboration, and Carrier Services.
• Together with Aqueduct's best and brightest engineers, the team will work to scope out our customers' needs and develop solutions to enable their businesses.
• The chosen candidate will be responsible for over-achieving their goals and for maintaining excellent relationships with our clients and manufacturer representatives.

Senior Account Manager

• Serve as a senior, customer-facing technical architect responsible for designing, enforcing, and operationalizing identity- and data-centric security controls
• Focus on how human and non-human identities interact with data, applications, APIs, and AI systems
• Translate business risk, regulatory requirements, and governance policy into enforceable technical controls which you design, deploy, and optimize

Identity and Data Security Architect

Network Operations

• Serve as a core member of the NOC team, providing critical escalation coverage and continuity of support during business hours.
• Handle all initial escalated support requests within ticket system and own their progress.
• Perform deep dives into issues to find resolutions and ensure documentation is up to date.
• Support customer environments and users by executing work with minimal oversight.
• Update tickets regularly and maintain thorough, clear, and concise notes as work progresses.
• Determine when issues need escalation and appropriately engage resources.
• Proactively review and maintain documentation and identify concerns regarding configurations and risks.
• Participate in training and strive for continuous improvement in knowledge and skills.