Aptive Resources

Project Manager

• Support implementation of research portfolio management frameworks, documentation standards, reporting structures, and operational processes.
• Coordinate and support project management activities for research portfolio management and research operations initiatives supporting ORD leadership.
• Develop and maintain project plans, action trackers, timelines, milestones, and status reporting across multiple workstreams.
• Facilitate meetings, track action items, support follow-ups, and coordinate communication among leadership, program offices, and field stakeholders.
• Assist with development of standardized reporting and tracking mechanisms for research activities and portfolio analyses.
• Support research portfolio review and analysis activities, including data organization, categorization, synthesis, and reporting.
• Assist with development of SOPs, governance documentation, job aids, and process improvement initiatives.
• Support change management and implementation activities associated with new policies, standards, and operational frameworks.
• Prepare weekly status reports, executive summaries, presentations, and other leadership deliverables.
• Identify risks, dependencies, operational gaps, and opportunities for process improvement.
• Support workflow optimization and tracking activities using tools such as Excel, SharePoint, and Teams.

Project Manager – Senior Program Analyst, Research Portfolio Management & Operations

• Coordinate and support project and program management activities across the ITDG Operations portfolio
• Develop and maintain project plans, schedules, timelines, milestones, action trackers, and portfolio status reporting across multiple concurrent workstreams
• Coordinate across operational, technical, and leadership stakeholders supporting research systems, data governance, reporting, and enterprise operational initiatives
• Track deliverables, dependencies, risks, issues, and action items to support timely execution of operational and technical initiatives
• Prepare executive-level reports, dashboards, presentations, briefings, and status updates to support leadership visibility and decision-making
• Facilitate recurring meetings, document decisions and follow-up actions, and ensure coordination and accountability across stakeholders
• Support operational oversight and reporting activities related to enterprise research technology operations and governance initiatives
• Support implementation and improvement of operational processes, workflow coordination mechanisms, and reporting structures across the ITDG Operations portfolio
• Translate complex technical and operational information into clear summaries and communications for executive and non-technical audiences
• Support use and optimization of project management and operational tools including Microsoft Office 365, ServiceNow, Power BI, MS Project, SharePoint, and related platforms
• Identify operational gaps, execution risks, and opportunities for process improvement across interdependent workstreams.

Project Manager – ITDG Operations Portfolio Support

Events

• Support the planning and execution of a large, multi-day annual conference program for a federal client.
• Combine strategic event communications, attendee engagement, registration management, and complex event logistics to deliver high-quality experiences for government stakeholders, sponsors, exhibitors, speakers, and attendees.
• Oversee day-to-day conference operations and drive execution across event communications, registration operations, logistics, and onsite delivery.
• Lead development and execution of integrated event communications and marketing plans, including email campaigns, social media promotion, website content, and attendee outreach.
• Drive attendee engagement strategies to increase participation, visibility, and overall event experience.
• Develop and manage communications for attendees, speakers, exhibitors, and sponsors, including registration messaging, logistical updates, and promotional materials.
• Partner with internal creative teams to oversee the development of conference branding, signage, collateral, and digital assets.
• Analyze attendee engagement and campaign performance metrics to inform future communications strategies and continuous improvement initiatives.
• Oversee the full attendee and speaker registration lifecycle, including registration platform configuration, reporting, onsite check-in operations, and post-event analytics.
• Serve as lead for onsite registration operations, including workflow management, issue resolution, and training of temporary event staff.
• Manage vendor coordination and operational timelines to ensure successful delivery of conference activities and supporting services.

Communications and Events Specialist

ServiceNow

• Lead technical development and configuration of ServiceNow for the Single-Pathway Issue-Resolution platform, working closely with PMs and BAs to ensure delivery on schedule and in compliance with VA requirements.
• Design, build, and maintain ServiceNow applications and workflows, including Service Portal pages, UI actions, business rules, client/server scripts, and automated notifications.
• Collaborate with cross-functional teams using Agile Scrum, contributing to sprint planning, daily standups, and backlog refinement.
• Use Jira to manage user stories, track tasks, and update development progress.
• Contribute to test case development and support User Acceptance Testing (UAT), stabilization, and bug remediation cycles alongside QA and functional leads.
• Follow VA OIT development standards and security guidelines throughout the SDLC.
• Ensure documentation and change management processes are maintained.
• Proactively identify platform issues, propose solutions, and deliver clean, testable, and compliant code.
• Participate in backlog development and refinement to support evolving system needs and integration into VA enterprise architecture.

ServiceNow Developer

Program Manager

• Lead enterprise AI initiatives from planning through deployment and operationalization.
• Manage timelines, budgets, dependencies, risks, and stakeholder communications across multiple AI programs.
• Coordinate cross-functional teams including data scientists, ML engineers, software engineers, cloud architects, security, and business stakeholders.
• Establish program governance frameworks, KPIs, and reporting structures.
• Design, optimize, and oversee AI/ML lifecycle pipelines including data ingestion and preprocessing, model training and validation, CI/CD for ML models, model deployment and monitoring, and retraining and performance management.
• Collaborate with engineering teams to improve automation, scalability, and reliability of AI workflows.
• Ensure integration of AI systems with enterprise platforms and business applications.
• Drive implementation of MLOps best practices and standardized delivery frameworks.
• Monitor AI pipeline performance, SLAs, and operational metrics.
• Identify bottlenecks and implement process improvements.
• Ensure compliance with security, privacy, governance, and responsible AI standards.
• Support incident management and root cause analysis related to AI systems.
• Translate technical AI concepts into business-focused updates and recommendations.
• Facilitate executive-level reporting and strategic planning.
• Align AI program objectives with organizational goals and digital transformation initiatives.

Program Manager – AI Pipeline Management

Product Designer

• Own the proposal graphics operating model: Manage the end-to-end process for graphics intake, prioritization, concepting, reviews, version control, finalization, storage, reuse, and post-submission improvement.
• Build and govern the graphics library: Create and maintain a searchable, reusable library of editable graphics, templates, icons, visual frameworks, PowerPoint/Word layouts, usage guidance, metadata, and approved source files.
• Improve proposal visual storytelling: Partner with capture, proposal, solution, and delivery teams to translate complex ideas into clear, persuasive visuals, including workflows, staffing models, transition plans, governance structures, differentiators, and management approaches.
• Produce high-quality proposal graphics: Develop graphics, oral presentation visuals, layouts, and other design assets that are compliant, brand-aligned, submission-ready, and tailored to federal client requirements.
• Enable AI-supported graphics workflows: Evaluate, implement, and refine AI-enabled tools and practices that accelerate ideation, first-draft visuals, asset discovery, template adaptation, formatting, and quality checks while maintaining appropriate human review.
• Establish standards and guardrails: Define visual design standards, brand expectations, review practices, and responsible AI use guidelines, including accuracy, originality, copyright/IP, client sensitivity, and compliance considerations.
• Train and support proposal teams: Create easy-to-use tools, examples, checklists, and guidance so proposal managers, writers, capture leads, and solution architects can request, review, adapt, and reuse graphics effectively.
• Drive continuous improvement: Use proposal lessons learned, team feedback, and usage data to improve templates, visual patterns, library content, workflows, and adoption over time.
• Support proposal production: Assist with desktop publishing, final formatting, quality reviews, file naming, file maintenance, version control, and deadline-driven production needs when required.

Creative Design Lead

• Develop, maintain, and track project plans, schedules, roadmaps, implementation plans, action logs, risk and issue logs, dependency trackers, and status reports.
• Coordinate project execution across stakeholders, product owners, subject matter experts, technical teams, data analytics teams, communications staff, and USCIS or Department of Homeland Security (DHS) program offices.
• Support governance forums, project health assessments, RACI charts, project charters, gate reviews, monthly status reports, performance monitoring mechanisms, and transparent reporting.
• Monitor progress against schedule and performance goals; identify blockers, risks, dependencies, and resource constraints; recommend mitigation strategies and escalate issues as appropriate.
• Apply Agile and PMBOK-aligned practices to support sprint planning, backlog prioritization, retrospectives, version-controlled artifacts, continuous improvement, and predictable project execution.
• Support technology integration, testing, deployment, and post-deployment evaluation activities, including user acceptance testing coordination, alpha and beta testing cycles, feedback logs, readiness tasks, issue resolution, and lessons learned.
• Develop and maintain operational readiness artifacts with clear objectives, timelines, success metrics, stakeholder engagement activities, training coordination, and pre- and post-deployment reporting.
• Coordinate and facilitate stakeholder meetings, prepare agendas, capture notes and decisions, maintain action items, and follow through to closure.
• Support data-driven performance tracking by gathering project metrics, key performance indicators, milestones, and progress updates for dashboards, performance reports, and leadership briefings.
• Maintain alignment with DHS and USCIS policies, Section 508 requirements, security requirements, privacy expectations, Sensitive But Unclassified data-handling requirements, and Government Furnished Property procedures.

Project Management Journeyman

• Oversee curriculum development for federal government contracts
• Assist with project management duties as assigned
• Develop course materials and teaching aids
• Design training content for engagement
• Support performance tracking of course materials
• Assist in reporting requirements for federal clients
• Resolve issues related to quality and performance
• Provide project management advice and support

Project Manager – Curriculum Design, Development Lead

Software Engineer

• Support the Veterans Health Administration (VHA) Integrated Veteran Care (IVC) Veteran Family Member Programs (VFMP) Modernization Portfolio
• Design, develop, test, implement, and maintain automation tools, software applications, system integrations, and workflow solutions
• Develop web-based applications, client-server applications, scripts, and automation workflows
• Support Robotic Process Automation (RPA) initiatives
• Develop and maintain SQL queries, stored procedures, scripts, and database integrations
• Create test cases, test scenarios, and test documentation
• Support operational readiness and post-implementation stabilization activities

Senior Programmer

Scrum Master

• Analyze operational workflows, business processes, and modernization opportunities across VFMP programs
• Serve as Scrum Master for Agile project teams supporting VFMP modernization initiatives
• Support project planning, scheduling, and portfolio management activities
• Assist with requirements gathering sessions with business and technical stakeholders

Senior Program Analyst – Scrum Master

Business Analyst

• Conduct operational analyses of VFMP business processes, workflows, organizational structures, and modernization initiatives
• Evaluate operational effectiveness, workflow efficiency, inventory management, and business performance
• Assess current-state and future-state operational environments to identify modernization opportunities
• Perform gap analyses and develop recommendations supporting process improvement and operational efficiencies
• Analyze workflow bottlenecks, staffing impacts, operational risks, and performance metrics
• Assist leadership with identifying opportunities to improve service delivery, processing timeliness, and operational outcomes

Management Analyst

• Provide leadership, oversight, coordination, and management support for modernization initiatives focused on operational transformation.
• Ensure projects are successfully delivered within scope, schedule, budget, and performance expectations.
• Lead project planning, execution, governance reporting, stakeholder engagement, risk management, schedule management, and implementation coordination activities.
• Support Agile and traditional project management methodologies while ensuring modernization initiatives improve operational efficiency.
• Ensure compliance with VHA governance standards, policies, and reporting requirements.

Frontend Engineer

• Develop and maintain SharePoint Online sites, intranet portals, and collaboration environments supporting HEFP SEP programs and projects
• Perform updates to SharePoint sites including lists, libraries, forms, workflows, navigation structures, and document repositories
• Develop user interfaces and web applications for SharePoint environments utilizing SharePoint Framework (SPFx), HTML, CSS, JavaScript, and Microsoft technologies
• Develop and maintain automated workflows and approval processes using Power Automate and SharePoint workflows
• Support data collection, statistical analysis, reporting, and visualization activities related to program performance and operational objectives
• Integrate SharePoint Business Intelligence and analytic tools including Power BI dashboards and reporting solutions
• Assist customers and stakeholders with defining, refining, and implementing technical and functional requirements
• Create and maintain graphics, templates, dashboards, and visual enhancements to improve user experience and accessibility
• Support Data and Information Management activities including organization, governance, accessibility, and integrity of enterprise data and documentation
• Collaborate with program teams to improve knowledge management and information-sharing capabilities across the organization
• Support development and maintenance of searchable repositories, forms, and enterprise collaboration tools
• Utilize Agile development methodologies to deliver customer-focused web and SharePoint solutions
• Provide technical support, troubleshooting, and user assistance related to SharePoint sites, workflows, and integrated applications
• Ensure solutions comply with VA cybersecurity, accessibility, privacy, and information management requirements.

SharePoint Programmer, Web Developer

Pharmacist

• Investigate pharmacy-related concerns and issues arising before and after EHR Go-Lives, determining root causes and developing effective mitigation strategies
• Actively engage with VA Medical Centers to support preparedness, readiness, and operational response during EHR deployment
• Work closely with EHRM Solution Experts and stakeholders to resolve identified issues and drive timely, sustainable solutions
• Support the Associate Chief Consultant for Network Pharmacy Informatics with analysis, functional specifications, and project execution
• Serve as a conduit between focus groups, end-users, and the project team to refine and implement pharmacy informatics specifications
• Proactively liaise with OI&T staff to ensure functionality and accessibility of VISN, regional, and central data warehouses for VA clinicians
• Serve as a VHA subject matter expert collaborating with DOD counterparts to define joint business processes, requirements, and information models
• Communicate PBM CI issues effectively to MAP, VISNs, VACO/Patient Care Services, and medical center personnel
• Complete and verify orders in Legacy VistA or Cerner EHR, ensuring patient safety is the primary consideration in resolving clinical system discrepancies
• Maintain the PBM Master account database for clinical and technical accuracy across pharmacy files and applications
• Survey user needs, develop software requirement specifications, and recommend solutions that best satisfy business owner requirements
• Conduct specialized studies on automation in support of pharmacy re-engineering and EHRM
• Assist in coordinating and delivering pharmacy information system training at VA medical centers
• Assess new technology for patient safety enhancement and participate in research and review of new pharmacy systems

Project Manager – Senior Program Analyst, Research Portfolio Management & Operations

Project Manager – ITDG Operations Portfolio Support

Communications and Events Specialist

ServiceNow Developer

Program Manager – AI Pipeline Management

Creative Design Lead

Project Management Journeyman

Project Manager – Curriculum Design, Development Lead

Senior Programmer

Senior Program Analyst – Scrum Master

Project Management Journeyman

Management Analyst

Project Manager

SharePoint Programmer, Web Developer

Clinical Investigative Pharmacist Specialist