aptihealth

Regional Account Director

aptihealth

full-time

Posted on:

Location Type: Hybrid

Location: Buffalo • New York • United States

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Salary

💰 $115,000 - $125,000 per year

Job Level

Lead

About the role

  • Strengthen Customer Relationships: Develop and nurture relationships with primary care physicians, hospitals, and specialty groups within your designated territory. Understand their unique needs and ensure they have a positive experience working with aptihealth.
  • Drive Growth: Collaborate with healthcare providers to identify opportunities for expanding the use of aptihealth's services. Advocate for our solutions and promote their benefits in improving patient outcomes.
  • Training and Onboarding: Provide comprehensive training and support to healthcare providers to ensure they understand our platform, referral processes, and how to maximize its value for their patients.
  • Data Analysis: Utilize data and analytics to identify trends, opportunities, and challenges in the referral process. Work with providers to optimize their utilization of our services
  • Feedback Loop: Establish a robust feedback mechanism to collect input from healthcare providers and relay it to aptihealth's product and operations teams. Help shape the development of our solutions based on real-world feedback.
  • Meet and Exceed Targets: Achieve quarterly and annual targets for patient referral growth within your territory, in collaboration with our sales and marketing teams.
  • Documentation and Reporting: Maintain accurate records of interactions, progress, and key metrics using our CRM system.

Requirements

  • Must be based within 1 hour of Buffalo or Rochester, NY
  • Bachelor’s degree in Business Administration, Healthcare Administration, or a related field required; master’s degree preferred.
  • 5–7 years of experience in customer success, account management, or business development in healthcare, including direct engagement with primary care practices and hospital systems.
  • Demonstrated knowledge of the healthcare landscape, with the ability to navigate patient referral workflows and applicable regulatory requirements..
  • Exceptional interpersonal and communication skills, with the ability to build trust and rapport with healthcare professionals.
  • Willingness and ability to travel locally 3–5 days per week (within an approximately one-hour driving radius) to meet with prospective referral partners; reliable transportation and a valid driver’s license required.
  • Analytical mindset with the ability to interpret data to drive decision-making.
  • Proven track record of meeting and exceeding sales or growth targets.
  • Self-motivated, with the ability to work independently and as part of a team.
  • Passion for improving mental health outcomes and a commitment to aptihealth's mission.
Benefits
  • Comprehensive Medical, Dental, and Vision plans available
  • Paid Time off, Sick Time and Paid Company Holidays
  • 401k Retirement Savings Program with 2% Company matching
  • Voluntary Life Insurance
  • Employee Assistant Program (EAP)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscustomer successaccount managementbusiness developmentpatient referral workflowsregulatory requirementsCRM systemtraining and onboardingdocumentationreporting
Soft Skills
interpersonal skillscommunication skillstrust buildingrapport buildinganalytical mindsetself-motivatedteam collaborationproblem-solvingadaptabilitycustomer relationship management
Certifications
Bachelor’s degreeMaster’s degree (preferred)