aptihealth

Customer Support

• Support therapists by coordinating scheduling, appointment management, and patient outreach to maximize access to care and continuity of treatment
• Conduct outreach to re-engage inactive patients and assist with follow-up appointment scheduling
• Monitor and triage incoming patient communications, escalating clinical or safety concerns to licensed staff in accordance with established protocols
• Assist with safety-related documentation and care coordination to support timely, appropriate patient care
• Prepare, track, and manage clinical and administrative documentation, including release forms, disability/FMLA paperwork, and other patient-related records
• Coordinate referrals to internal clinical services and monitor progress to ensure seamless patient transitions
• Support post-hospitalization follow-up scheduling and other initiatives that promote quality outcomes and continuity of care
• Serve as a liaison between patients, therapists, clinical leaders, and operational teams to facilitate effective communication and problem resolution
• Maintain accurate records and ensure compliance with organizational, regulatory, and confidentiality requirements
• Participate in team meetings and collaborate with interdisciplinary care teams to support high-quality patient care and operational excellence

Clinical Support Specialist – Behavioral Health

Manager

• Complete case management assessments and develop care plans
• Collaborate with the care team to identify patient needs and coordinate care
• Document all patient interactions and care coordination activities
• Triage patient calls and electronic communications, escalating concerns as appropriate
• Support prescribers with prior authorizations, refills, pharmacy coordination, and scheduling based on clinical need
• Conduct medical reviews and gather additional patient history as needed
• Obtain and manage required patient consents and releases of information
• Educate and onboard patients into AptiHealth’s Medication Management Program
• Assess patient response to treatment and medications
• Connect patients with community resources and support services to address social determinants of health
• Conduct proactive telephonic outreach to patients based on clinical needs

Clinical Support Specialist – Behavioral Health

RN, Case Manager