Clinical Support Specialist – Behavioral Health

aptihealth

Clinical Support Specialist coordinating scheduling and patient engagement for effective mental health care delivery at aptihealth. Join a mission-driven team transforming behavioral healthcare with technology and innovation.

Posted 5/29/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $22 - $28 per hourWebsite

About the role

Key responsibilities & impact

Support therapists by coordinating scheduling, appointment management, and patient outreach to maximize access to care and continuity of treatment
Conduct outreach to re-engage inactive patients and assist with follow-up appointment scheduling
Monitor and triage incoming patient communications, escalating clinical or safety concerns to licensed staff in accordance with established protocols
Assist with safety-related documentation and care coordination to support timely, appropriate patient care
Prepare, track, and manage clinical and administrative documentation, including release forms, disability/FMLA paperwork, and other patient-related records
Coordinate referrals to internal clinical services and monitor progress to ensure seamless patient transitions
Support post-hospitalization follow-up scheduling and other initiatives that promote quality outcomes and continuity of care
Serve as a liaison between patients, therapists, clinical leaders, and operational teams to facilitate effective communication and problem resolution
Maintain accurate records and ensure compliance with organizational, regulatory, and confidentiality requirements
Participate in team meetings and collaborate with interdisciplinary care teams to support high-quality patient care and operational excellence

Requirements

What you’ll need

Bachelor’s degree in Social Work (BSW) or a related field from an accredited institution required
Minimum of 1 year of experience in behavioral health, care coordination, case management, patient support, or a related healthcare setting
Working knowledge of behavioral health conditions, patient engagement best practices, professional boundaries, and clinical escalation procedures
Ability to remain calm, professional, and solution-oriented when managing sensitive patient situations or escalating safety concerns
Strong written and verbal communication skills, with the ability to engage effectively and empathetically with patients and interdisciplinary care teams
Proficiency with electronic health records (EHRs), telehealth platforms, and other healthcare technology tools
Demonstrated ability to work independently, exercise sound judgment, and maintain accountability in a remote work environment

Benefits

Comp & perks

Comprehensive Medical, Dental, and Vision plans available
Paid Time off, Sick Time and Paid Company Holidays
401k Retirement Savings Program with 2% Company matching
Voluntary Life Insurance
Employee Assistant Program (EAP)
Competitive Salary
Work from home

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

care coordinationcase managementpatient supportbehavioral health knowledgeclinical escalation proceduresdocumentation managementappointment managementschedulingpatient outreachsafety-related documentation

Soft Skills

communication skillsempathyproblem resolutionsolution-orientedprofessionalismcalmness under pressureindependencesound judgmentcollaborationaccountability

Certifications

Bachelor’s degree in Social Work (BSW)