Aptia Group

Senior Pension Administrator

Aptia Group

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

About the role

  • Communicating with clients and scheme members on complex queries when required via letter, email and telephone.
  • Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
  • Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
  • Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work.
  • Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.
  • Monitoring project income and work with your manager to ensure client projects are delivered on plan and to budget.
  • Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
  • Keep abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications.

Requirements

  • Experience liaising with clients and trustees.
  • Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy
  • Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.
  • In-depth knowledge of UK pensions legislation.
  • Good communication skills, both written and verbal.
  • Strong analytical and problem-solving skills.
  • Able to analyse and improve processes.
  • Relevant professional qualification (e.g. PMI) – desirable.
Benefits
  • Professional development opportunities
  • Committed to creating a diverse and inclusive work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
pensions calculationsdata entryMI reportingpeer reviewanalytical skillsprocess improvement
Soft Skills
communication skillsproblem-solving skillsclient liaisonteam support
Certifications
PMI