Senior Delivery Manager – Digital Transformation
Aptia Group
contract
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
Visit company websiteExplore more
Job Level
About the role
- Partner with the Transformation Director and business/IT leadership to define and manage the change pipeline and delivery priorities within the Digital Transformation Programme.
- Oversee the planning, execution, and delivery of technical and business solutions, ensuring projects are completed on time, within scope, and budget.
- Coordinate activities related to Application, Environment, and Infrastructure changes, including development, installation, configuration, maintenance, and troubleshooting.
- Ensure a smooth handover of new releases and changes to production, working closely with IT and Operations teams.
- Engage, manage, and govern relationships with third-party vendors and offshore service providers, ensuring they consistently deliver high-quality solutions and services aligned with contractual agreements.
- Ensure seamless and compliant integration of third-party solutions into Aptia’s existing IT infrastructure and applications.
- Manage, directly or indirectly, a team of support professionals, analysts, Subject Matter Experts (SMEs), Quality Assurance individuals, and third-party contractors as required.
- Proactively identify, assess, and mitigate technical, financial, and delivery risks associated with solutions and third-party engagement.
- Ensure all deliverables meet required quality standards, employ a controlled change process (impact assessed and understood), and comply with all applicable legal and regulatory requirements (including contributing to Audit and Internal Controls).
- Implement and develop the Operating Model and technical change management activities aligned with ITIL best practices.
Requirements
- Broad understanding of the Insurance or Financial Services landscape across multiple business areas (e.g., IT, Operations, Pension Administration, Underwriting, or Claims).
- Strong experience in implementing and driving project activities for both business and IT-focused projects.
- Broad knowledge of the system development life cycle, system and application program development alternatives, and experience working within an Agile, service delivery-focused IT Department employing ITIL best practices and strong change management methods.
- Experience of working with offshore service providers and strong experience in team management.
- Proven leadership skills with the ability to motivate and inspire diverse teams.
- Understanding of IT systems, infrastructure, and software development methodologies.
- Proficiency in project management tools and techniques.
- Excellent oral and written communication, interpersonal, and collaboration skills required to interact effectively with vendors, clients, peers, and leadership.
Benefits
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
change managementproject managementITILAgilesystem development life cycleapplication developmentinfrastructure managementquality assurancerisk assessmenttechnical solutions
Soft Skills
leadershipteam managementcommunicationinterpersonal skillscollaborationmotivationinspirationrelationship managementproblem-solvingorganizational skills