Aptem

Implementation Consultant

Aptem

full-time

Posted on:

Location Type: Hybrid

Location: United Kingdom

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Salary

💰 £40,000 - £45,000 per year

About the role

  • Making the implementation process as straightforward as possible for the customer.
  • Ensuring customers understand what Aptem will and won’t do for them.
  • Aligning implementations with customer goals while adhering to industry regulations and best practices.
  • Managing project scope and change requests effectively.
  • Meeting the timescales agreed in the project plan.
  • Recognising when there are issues, assessing risks, and escalating as needed.
  • Transitioning customers to Customer Success in good shape for long-term Aptem usage.
  • Obtain full handover and all relevant information from the sales team.
  • Define and clarify project scope, ensuring alignment with customer needs and Aptem’s capabilities.
  • Develop the project plan and track key milestones, using data-driven decision-making to assess progress.
  • Secure required resources to deliver the project, including technical implementation consultants and TSE time.
  • Establish clear operating expectations from the outset, ensuring alignment with customer goals and industry regulations.
  • Communicate effectively across various channels, adapting style to stakeholders at all levels.
  • Own all project meetings, setting clear expectations, leading discussions, and documenting key outcomes.
  • Maintain an accurate implementation project RAG status in Planhat and track project risks.

Requirements

  • Detailed understanding of the Aptem platform, including system functionality and configuration.
  • Proficiency in Planhat, SharePoint, Zendesk, and Confluence for project management and reporting.
  • Intermediate Microsoft Excel skills (e.g., pivot tables, VLOOKUP, basic data analysis, charts).
  • Strong working knowledge of Office 365 applications (Outlook, SharePoint, Word, PowerPoint, Teams).
  • In-depth knowledge of industry regulations and funding compliance requirements (Ofsted, ESFA/Skills England).
  • Experience with ILR data management to ensure compliance with funding rules.
Benefits
  • 27 days holiday (excl. bank holidays), plus 1 additional day off on your birthday
  • Option to take up to 1 day of paid volunteering leave every year.
  • Half a day off at the end of the working week during July and August.
  • Option to purchase up to 5 days of additional leave.
  • Company pension scheme.
  • Life insurance.
  • Private health insurance with Aviva.
  • Discounted gym membership.
  • Retail and other discounts.
  • Employee Assistance Programme.
  • Learning and development budget.
  • Regular paid social events throughout the year.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysisILR data managementMicrosoft Excelsystem functionalityconfiguration
Soft Skills
communicationrisk assessmentproblem-solvingstakeholder managementadaptability