Aptem

Implementation Specialist

• Making the implementation process as straightforward as possible for the customer.
• Ensuring customers understand what Aptem will and won’t do for them.
• Aligning implementations with customer goals while adhering to industry regulations and best practices.
• Managing project scope and change requests effectively.
• Meeting the timescales agreed in the project plan.
• Recognising when there are issues, assessing risks, and escalating as needed.
• Transitioning customers to Customer Success in good shape for long-term Aptem usage.
• Obtain full handover and all relevant information from the sales team.
• Define and clarify project scope, ensuring alignment with customer needs and Aptem’s capabilities.
• Develop the project plan and track key milestones, using data-driven decision-making to assess progress.
• Secure required resources to deliver the project, including technical implementation consultants and TSE time.
• Establish clear operating expectations from the outset, ensuring alignment with customer goals and industry regulations.
• Communicate effectively across various channels, adapting style to stakeholders at all levels.
• Own all project meetings, setting clear expectations, leading discussions, and documenting key outcomes.
• Maintain an accurate implementation project RAG status in Planhat and track project risks.

Implementation Consultant