APS Payroll

Business Development Rep

• Develop in-depth knowledge of APS’ products and services, and utilize knowledge to present value to target leads.
• Understand product/market fit and profile companies to ensure target company.
• Prospect into specific markets or strategic initiatives to generate interest in APS through phone calls, emails, and other initiatives.
• Follow up with leads through sequences and other methods to stay top of mind.
• Qualify leads through a discovery process and position APS as a preferred solution.
• Set meetings for Closer Sales Representatives once qualified.
• Maintain weekly and monthly meetings, set goals and review with the manager periodically.
• Manage the use of Salesforce, Outreach and other tools for executing follow-up tasks and goals.
• Effectively use the Standard Operating Procedures and Service Legal Agreements on sales processes and use of Salesforce.
• Continuously develop sales skills and product knowledge in an effort to progress your performance.
• Other responsibilities as needed or assigned.

Business Development Representative

• Maintain a positive, motivating, competitive culture within the Business Development Team
• Ensure focus on growing our business and employee productivity
• Work leads (MELs and some cold calls), setting working examples for the BDR Team
• Coach, mentor and motivate BDRs through role play, call review and 1:1 sessions
• Implement email templates, voicemail scripts and processes for BDR’s
• Train and mentor BDR’s to learn APS products and sales skills
• Maintain tools for BDR team, including email, call, and research tools
• Ensure resources (emails and collateral) are up to date and relevant
• Monitor call logs daily and periodic email audits to ensure proper follow through from the team
• Monitor trends to determine focus of outbound sales efforts
• Provide regular reporting to the Business Development / Partner Manager
• Other responsibilities as needed or assigned

Business Development Team Manager

Account Manager

• Client Relationship Management: The focus of client relationship management is user adoption, renewals, expansion of service, proactive and reactive involvement with the Customer Health Score Initiative.
• Revenue Retention: Reactively and proactively manage accounts to prevent churn by understanding client pain points, addressing service concerns, and implementing strategies to increase client satisfaction and engagement.
• Revenue Expansion: Identify and pursue upsell and cross-sell opportunities within the client base, positioning additional products or features that align with client needs and support their business goals.
• Account Planning & Strategy: Develop and execute strategic account plans, as needed for clients, setting retention and expansion goals, tracking client engagement, and prioritizing activities to maximize revenue potential.
• Product Knowledge & Solution Selling: Stay up-to-date on product offerings, industry trends, and competitive landscape. Use this knowledge to effectively communicate product value and demonstrate how our solutions address client needs.
• Quarterly Business Reviews (QBRs): Conduct QBRs with clients on an as needed basis to review their usage, share best practices, introduce new features, and discuss opportunities for optimization and growth.
• Cross-functional Collaboration: Work closely with the Product and Client Services Teams to facilitate the resolution of client issues, enhance the client experience, and coordinate on driving client retention.
• Client Satisfaction & Feedback Gathering: Monitor client satisfaction through surveys, direct feedback, and other methods. Relay insights to internal teams to ensure our focus on client retention.
• Pipeline Management & Forecasting: Maintain an accurate pipeline of upsell and cross-sell opportunities, using CRM tools to document activities and provide reliable forecasts for revenue growth.
• Renewals Management: Ensure timely renewal of contracts by engaging with clients well before contract expiration, discussing renewal terms, and handling any questions or concerns related to the renewal process.
• Travel is required as needed. Other responsibilities as needed or assigned.