Aprova

Customer Support

• Analyze the health of their assigned portfolio and provide appropriate solutions to meet client needs, driving revenue growth through cross-sell, up-sell and account expansion;
• Configure the Aprova platform according to our clients' business rules;
• Respond to inquiries sent via email, helpdesk and WhatsApp both proactively and reactively;
• Investigate, document and resolve encountered issues, creating efficient action plans;
• Conduct follow-up meetings with tactical and strategic focus;
• Prepare engagement and learning flows and materials for clients;
• Share knowledge with the team and champion efficiency and automation;
• Develop strategies to achieve product adoption metrics;
• Prepare product performance and usage reports;
• Be available to travel if required;
• Perform checkpoints with clients to demonstrate the value achieved through product use.

Customer Success Analyst, CSA