Aprova

Public Relations

• Analyze the health of your portfolio and provide appropriate solutions to meet customer needs, driving revenue growth through cross-sell, up-sell, and account expansion.
• Support customers via WhatsApp proactively and reactively;
• Investigate, document, and resolve identified issues, creating effective action plans;
• Conduct follow-up meetings with a tactical and strategic focus;
• Create engagement and learning flows and materials for customers;
• Share knowledge with the team and be an advocate for efficiency and automation;
• Develop strategies to achieve product adoption metrics;
• Prepare performance and product usage reports;
• Be available to travel when necessary;
• Conduct checkpoints with customers to demonstrate the value achieved through product usage.

Customer Success Analyst – CSA