Aprova

Human Resources

• Recruitment and Selection: Manage job postings, candidate sourcing and attraction, screening, interviews, and administration of behavioral and technical assessments within your area of responsibility.
• Manage internal selection processes within your assigned areas, ensuring a positive candidate experience and properly managing participants’ expectations. Monitor all stages of attraction and selection and ensure detailed, high-quality feedback is provided to unsuccessful candidates.
• Create and continuously update Job Descriptions, tracking changes and profile realignments within your areas of responsibility.
• Oversee all stages involved in the selection of new employees.
• Ensure a positive candidate experience throughout the selection process, from application or outreach to closure via offer or rejection feedback.
• Performance Management: Lead performance review processes, calibration sessions, and individual development plans in partnership with your areas.
• Employee Engagement and Climate: Monitor organizational climate within your areas through surveys, one-on-ones, and conversations with leaders, and design intervention strategies when needed.
• Metrics Management: Track results and OKRs for the areas within your scope, align regularly with leadership, and develop strategies to improve performance when necessary.
• Onboarding of New Hires: Ensure the creation and upkeep of onboarding materials and notes within your area of responsibility.
• Training and Development: Map and monitor training needs for supported areas and propose solutions to address specific demands, aligned with complementary teams.
• Offboarding: Identify potential upcoming departures with area managers and ensure compliance with the offboarding process.
• Leadership Support: Maintain ongoing communication with leaders in your area, cultivate trust-based relationships, and support the development of business strategies in each area.
• HR Administration: Act as the bridge between Central HR and your areas for processes such as medical certificates and leaves, vacations, termination procedures, probation evaluations, and compensatory time-bank adjustments.

Human Resources Business Partner – HRBP

Public Relations

• Analyze the health of your portfolio and provide appropriate solutions to meet customer needs, driving revenue growth through cross-sell, up-sell, and account expansion.
• Support customers via WhatsApp proactively and reactively;
• Investigate, document, and resolve identified issues, creating effective action plans;
• Conduct follow-up meetings with a tactical and strategic focus;
• Create engagement and learning flows and materials for customers;
• Share knowledge with the team and be an advocate for efficiency and automation;
• Develop strategies to achieve product adoption metrics;
• Prepare performance and product usage reports;
• Be available to travel when necessary;
• Conduct checkpoints with customers to demonstrate the value achieved through product usage.

Human Resources Business Partner – HRBP

Customer Success Analyst – CSA