Aprova

Business Development Rep

• Prospecção ativa e receptiva: Fazer ligações identificando o perfil de potenciais clientes e retornar aos leads gerados pelos parceiros ou em eventos. Trabalhando com estratégias e ações de Inbound e Outbound com foco em médias e grandes prefeituras;
• Agendar reuniões com clientes potenciais: Organizar o agendamento de reuniões com os clientes, que será o momento para se aprofundar ainda mais no diagnóstico, com o objetivo de entender as oportunidades e transformá-las em clientes;
• Identificar as necessidades e ofertar nossos módulos: Negociar com Prefeituras para entender como nosso produto pode se encaixar na realidade de cada uma delas, ouvindo e analisando os cenários apresentados por clientes;
• Planejar e acompanhar as metas: Alimentar os KPI’s de performance de suas vendas através do CRM, de acordo com nosso playbook de vendas.
• Participar de eventos: Representar o Aprova Digital em Webinar, fóruns e congressos. Trabalhando fortemente com a geração de leads.

Business Development Representative - BDR

Support Engineer

• Conduct regular on-site visits to the Canoas City Hall to build close relationships, understand challenges, and monitor the customer success journey;
• Monitor account health and propose proactive actions to increase engagement and platform adoption;
• Build trust with users by practicing active listening and providing consultative support;
• Support user acceptance tests, rollouts of new workflows and features, and identify opportunities to expand platform usage.
• **Technical Support**
• Work in the technical support queue, handling requests from various customers;
• Diagnose and resolve technical issues, perform process configurations, and make changes to forms;
• Negotiate deadlines and priorities according to the criticality of requests;
• Document processes, configurations, and solutions clearly and accessibly for the team;
• Participate in technical meetings with clients when necessary.
• **Collaboration and Continuous Improvement**
• Collaborate with other teams to ensure an excellent customer experience;
• Share learnings and contribute suggestions for improvements to internal and external processes;
• Actively participate in team ceremonies, such as reviews and alignment meetings.

Business Development Representative - BDR

Technical Support Analyst