AppViewX

Customer Success Manager

• Drive onboarding engagements to ensure rapid time-to-value and successful customer go-live.
• Align customer business objectives with measurable success outcomes, adoption milestones, and operational goals.
• Partner cross-functionally to deliver a seamless onboarding and customer experience.
• Drive platform adoption and customer maturity through strategic guidance, adoption analysis, and value-driven engagement.
• Conduct Monthly and Quarterly Business/Value Reviews (MBRs/QBRs) focused on ROI, business outcomes, and roadmap alignment.
• Lead adoption workshops, enablement sessions, and product demonstrations to accelerate customer success.
• Act as a trusted advisor by helping customers navigate evolving cybersecurity, cryptography, PKI, and compliance trends.
• Proactively identify risks, adoption gaps, and opportunities to improve customer outcomes and platform utilization.
• Build strong executive and operational relationships across enterprise customer organizations.
• Serve as the voice of the customer and a strategic partner throughout the customer lifecycle.
• Drive customer satisfaction, advocacy, and long-term partnership growth through proactive engagement and value delivery.
• Coordinate effectively across Sales, Support, Product Management, and Engineering teams to drive customer success outcomes.
• Manage escalations, feature requests, customer priorities, and success plans with ownership and urgency.
• Maintain strong operational discipline across customer engagement, adoption tracking, and account planning activities.
• Own customer retention, renewal readiness, and overall account health and maintain Annual Recurring Revenue (ARR) while minimizing churn and account downsizing.
• Identify and support upsell, cross-sell, and expansion opportunities aligned to customer business priorities.

Solutions Engineer

• Serve as the primary technical resource for the sales team, providing deep product and solution expertise.
• Conduct compelling product demonstrations, technical presentations, and proof-of-concept (POC) engagements for prospective customers.
• Answer technical questions and address objections from prospects and customers.
• Lead technical deep-dive meetings and workshops, explaining complex architectures and integration strategies.
• Understand customer business requirements and technical environments to architect and propose the most suitable solution.
• Work closely with the sales team to develop solution strategies and technical sales campaigns.
• Contribute to the creation of sales proposals, RFPs, and RFIs, ensuring technical accuracy and alignment with customer needs.
• Travel internationally as needed to meet with customers, attend industry events, and support regional sales efforts.
• Gather and synthesize customer technical requirements and market feedback, communicating them effectively to Product Management and Engineering teams.
• Stay up-to-date with industry trends, competitive landscape, and product developments.
• Develop and maintain technical sales materials, including demo scripts, presentations, and best-practice guides.

Customer Success Manager

Solution Engineer