Customer Success Manager

AppViewX

Enterprise Customer Success Manager supporting strategic enterprise customers across Northeast US and Canada. Driving long-term partnerships and customer success at AppViewX.

Posted 5/23/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Drive onboarding engagements to ensure rapid time-to-value and successful customer go-live.
Align customer business objectives with measurable success outcomes, adoption milestones, and operational goals.
Partner cross-functionally to deliver a seamless onboarding and customer experience.
Drive platform adoption and customer maturity through strategic guidance, adoption analysis, and value-driven engagement.
Conduct Monthly and Quarterly Business/Value Reviews (MBRs/QBRs) focused on ROI, business outcomes, and roadmap alignment.
Lead adoption workshops, enablement sessions, and product demonstrations to accelerate customer success.
Act as a trusted advisor by helping customers navigate evolving cybersecurity, cryptography, PKI, and compliance trends.
Proactively identify risks, adoption gaps, and opportunities to improve customer outcomes and platform utilization.
Build strong executive and operational relationships across enterprise customer organizations.
Serve as the voice of the customer and a strategic partner throughout the customer lifecycle.
Drive customer satisfaction, advocacy, and long-term partnership growth through proactive engagement and value delivery.
Coordinate effectively across Sales, Support, Product Management, and Engineering teams to drive customer success outcomes.
Manage escalations, feature requests, customer priorities, and success plans with ownership and urgency.
Maintain strong operational discipline across customer engagement, adoption tracking, and account planning activities.
Own customer retention, renewal readiness, and overall account health and maintain Annual Recurring Revenue (ARR) while minimizing churn and account downsizing.
Identify and support upsell, cross-sell, and expansion opportunities aligned to customer business priorities.

Requirements

What you’ll need

5+ years of experience in Enterprise Customer Success, Technical Account Management, or strategic post-sales customer engagement within complex enterprise environments.
Strong understanding of cybersecurity, PKI, Certificate Lifecycle Management (CLM), automation, infrastructure, and enterprise security ecosystems.
Proven success managing and growing executive relationships across Fortune 500 and large enterprise customers.
Strong customer advocacy and escalation management capabilities with the ability to influence both technical and business stakeholders.
Excellent communication, executive presentation, and relationship management skills.
Ability to lead strategic business reviews, adoption workshops, value realization discussions, and customer enablement engagements.
Passion for learning emerging technologies, cybersecurity trends, and evolving digital identity landscapes.
Proven ability to collaborate cross-functionally across Sales, Product, Engineering, Support, and Professional Services organizations.
Comfortable operating with customers across the Northeast US and Canada region within EST time zones, with flexibility to work in extended time zones to align with the global team.
Comfortable to travel for strategic customer engagements and executive meetings.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cybersecurityPKICertificate Lifecycle Managementautomationinfrastructureenterprise security ecosystemscustomer success managementadoption analysisvalue-driven engagementescalation management

Soft Skills

communicationrelationship managementexecutive presentationcustomer advocacyinfluencecollaborationstrategic thinkingproblem-solvingcustomer engagementleadership