Support Engineer – Storyly
AppSamurai
full-time
Posted on:
Location Type: Remote
Location: Turkey
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Tech Stack
About the role
- Own post-sale technical quality by triaging, investigating, and resolving issues, bugs and technical inquiries through Linear tickets
- Test new SDK releases before launch across iOS, Android, React Native, Flutter, and Web platforms to catch issues before they reach customers
- Monitor SDK and dashboard health to verify proper functioning and identify issues proactively
- Collaborate with the development team to diagnose root causes, reproduce issues, and escalate when necessary
- Alert Customer Success Managers and Technical Account Managers about recurring bugs, emerging patterns, or potential risks before they impact accounts
- Track and report on SLA KPIs, ensuring response and resolution times meet commitments
- Own internal technical documentation for support processes, known issues, troubleshooting guides, and SDK release notes
- Build reusable knowledge by documenting solutions to recurring problems, reducing future resolution time
Requirements
- 3+ years experience in software engineering, QA Engineering, or support engineering experience
- Beyond entry level experience in coding agents, code discovery, bug reproduction, and documentation
- Experience in SaaS, mobile SDKs, issue tracking tools, ticketing tools is a big plus
- You have concrete understanding of libraries and design patterns for modern SaaS products
- Graduated from Computer Engineering, Software Engineering or other related faculties, or equivalent frontend development experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software engineeringQA engineeringcoding agentsbug reproductiondocumentationSaaSmobile SDKsdesign patternsfrontend development
Soft Skills
problem-solvingcollaborationcommunicationproactive monitoringdocumentation skills