Apply Digital

Engagement Manager

Apply Digital

full-time

Posted on:

Location Type: Remote

Location: Canada

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Tech Stack

Cloud

About the role

  • Serve as the primary point of contact for clients, ensuring all deliverables are aligned to business goals, KPIs, and executed on time and at high quality.
  • Translate client goals into actionable marketing objectives, roadmaps, and measurable deliverables.
  • Lead cross-functional teams (developers, strategists, designers, and QA) to deliver integrated MarTech programs that drive measurable impact.
  • Oversee project execution across multiple workstreams, ensuring clarity in scope, timelines, priorities, and dependencies.
  • Track all work in project management tools, and partner with internal teams to ensure appropriate resourcing, balanced workloads, and on-time delivery of assets.
  • Maintain visibility into team capacity and allocation, partnering with Engagement Coordinators to ensure work is assigned based on availability, skillset, and priority.
  • Identify risks or roadblocks that may impact delivery, timelines, or quality, and proactively drive resolution plans with internal teams.
  • Monitor account health, ensuring work aligns with scope, timelines, and overall delivery expectations.
  • Support budget awareness and efficient delivery by aligning work to agreed scope and flagging potential over-servicing or misaligned effort.
  • Partner with clients and internal teams to continuously improve campaign performance through testing, insights, and optimization.

Requirements

  • 3–5 years of experience in a client management, account management, or project management role within a marketing, agency, or digital environment.
  • Experience managing client accounts or programs, with exposure to multi-channel or complex marketing initiatives.
  • Strong project management skills, with experience managing multiple projects or workstreams simultaneously.
  • Working knowledge of platforms such as Iterable, Braze, Salesforce Marketing Cloud, or similar tools.
  • Understanding of audience segmentation, personalization, A/B testing, and campaign performance analysis.
  • Strong communication and client-facing skills, with the ability to build relationships and contribute to strategic discussions
  • Highly organized, adaptable, and proactive, with the ability to thrive in a fast-paced environment.
Benefits
  • Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
  • An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
  • Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
  • Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
  • Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
  • Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementaudience segmentationpersonalizationA/B testingcampaign performance analysis
Soft Skills
communicationclient-facing skillsrelationship buildingstrategic discussionsorganizational skillsadaptabilityproactivity