Applied Materials

Customer Engineer II

Applied Materials

full-time

Posted on:

Location Type: Office

Location: Tokyo • Japan

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Job Level

Junior

About the role

  • Serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment
  • Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues
  • Perform preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
  • Coordinate and communicate directly with customers to ensure smooth operations and exceptional service
  • Respond to fab issues by communicating with other engineers and participating in escalation conference calls
  • Verify operational quality of system equipment
  • Assist senior engineers as needed
  • Use training and experience to identify process, software, or hardware related system problems
  • Strive to perform BKM’s
  • Comply with all safety procedures and consistently demonstrate safety as a value
  • Assume responsibility for complete customer satisfaction within work area
  • Assist in planning, communicating, and coordinating support plans with customer management

Requirements

  • Completion of an Associate degree, military technical training, field service experience, or trade certification
  • 1–2 years of work experience in customer/field service support, or a related technical field
  • Ability to read and interpret electrical and mechanical schematics
  • Experience diagnosing and resolving basic technical challenges
  • Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
  • Familiarity with hand tools and their appropriate usage, including digital multimeters
  • Basic knowledge of Microsoft Excel, Word, and PowerPoint
  • Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
  • Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols.
Benefits
  • supportive work culture that encourages you to learn, develop, and grow your career
  • programs and support that encourage personal and professional growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
preventative maintenancecorrective maintenancediagnostic techniqueselectrical systemsmechanical systemsvacuum systemshydraulic systemsgas systemsreading schematicsbasic mechanical aptitude
Soft Skills
customer satisfactioncollaborationcommunicationtroubleshootingproblem-solvingplanningcoordinationteamworkresponsibilitysafety awareness
Certifications
Associate degreemilitary technical trainingtrade certification