Manager III, Customer Engineer
Applied Materials
full-time
Posted on:
Location Type: Office
Location: Tokyo • Japan
Visit company websiteExplore more
About the role
- Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels
- Performs regular customer visits
- Manages, coaches and directs all customer engineers in his/her district
- Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals
- Gives formal updates to all employees
- Business, new hires, new products
- Can invite any guest speaker
- Initiates reports necessary for the business
- Be the prime interface with the Product Divisions: tech support, training, spares, reliability
- Monitors the CSD Award Program with quarterly results (election, announcements)
- Monitors the “mentor” program so that all new engineers have a defined mentor
- Executes escalation procedure
- Responsible for account planning with District Sales Engineer
- Provides support plan for system sales to CSD Management, Sales, Field Engineering
- Responsible for financial forecast for his/her district
- Responsible for cost efficiency with the district
- Measured by the financial result
- Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification
- Manages RMA procedure
- Measurement of the engineers on their effectiveness
- Manages accuracy, understanding and update of Customer Engineer hours tracking
- Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers
Requirements
- Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels
- Performs regular customer visits
- Manages, coaches and directs all customer engineers in his/her district
- Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals
- Gives formal updates to all employees
- Business, new hires, new products
- Can invite any guest speaker
- Initiates reports necessary for the business
- Be the prime interface with the Product Divisions: tech support, training, spares, reliability
- Monitors the CSD Award Program with quarterly results (election, announcements)
- Monitors the “mentor” program so that all new engineers have a defined mentor
- Executes escalation procedure
- Responsible for account planning with District Sales Engineer
- Provides support plan for system sales to CSD Management, Sales, Field Engineering
- Responsible for financial forecast for his/her district
- Responsible for cost efficiency with the district
- Measured by the financial result
- Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification
- Manages RMA procedure
- Measurement of the engineers on their effectiveness
- Manages accuracy, understanding and update of Customer Engineer hours tracking
- Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers
Benefits
- supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers
- programs and support that encourage personal and professional growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial forecastingaccount planningsystem installationperformance appraisalscustomer relationship managementreportingcost efficiencyescalation proceduresRMA procedure managementcustomer engineer hours tracking
Soft Skills
coachingdirectingmentoringcommunicationleadershiporganizational skillsperformance measurementcustomer engagementteam managementproblem-solving