Plaza Director
Applegreen
full-time
Posted on:
Location Type: Office
Location: Clifton Springs • New York • United States
Visit company websiteExplore more
Salary
💰 $80,000 per year
Job Level
About the role
- Manage the overall day-to-day operations and long-term profitability of a multi-million-dollar travel plaza located along a major highway
- Lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards
- Monitor and analyze progress towards targeted financial and performance objectives then implement strategic changes to sustainably maximize performance and profitability
- Ensure that each food and beverage concept within the plaza is adhering to the required brand standards
- Maintain an engaging work culture of continuous learning, information/skill sharing and professional development
- Consistently recruit, develop, and retain strong teams to maintain appropriate staffing levels across the plaza
- Supervise and manage the plaza leadership team to ensure they are meeting their individual goals, their business goals, and appropriately supervising & managing their direct reports
- Ensure compliance with company policies & procedures along with local, state, & federal laws
- Handle customer inquiries and complaints in a professional and timely manner
- Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance
Requirements
- 5+ years of proven success in multi-unit or big-box leadership
- Utilize computerized software and systems such as Microsoft Office, payroll & time keeping software, inventory management software, and various point-of-sales systems
- Passionate about helping people learn and grow their careers
- Ability to operate in and navigate through ambiguity, drive clarity, and effectively manage change in a fast-paced environment
- Demonstrate excellent communication and collaboration skills
- Possess a proven background in maintaining strong cost control and quality standards
- Proven ability to drive profitable growth while improving customer and associate satisfaction
- ServSafe Certification
Benefits
- Flexible Schedules
- Medical/Dental/Vision Insurance
- Paid Time Off
- 401 (k) with Company Match
- Earned Wage Access
- Pay on Demand
- Education Assistance
- Employee Referral Bonus
- Meal Discount
- Pet Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
multi-unit leadershipcost controlquality standardsprofitability analysisperformance objectivesstaffing managementcustomer satisfactionfood safety standardsstrategic change implementationinventory management
Soft skills
communicationcollaborationteam developmentproblem-solvingadaptabilityleadershipcustomer serviceengagementprofessional developmentconflict resolution
Certifications
ServSafe Certification