Senior Specialist, Program Management
APL Logistics
full-time
Posted on:
Location Type: Hybrid
Location: Portland • Oregon • United States
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Salary
💰 $67,970 - $97,100 per year
Job Level
About the role
- Meet KPIs and SLAs of customer programs within the accounts that are assigned
- Support KAM and Advisors Program Management with reporting for assigned accounts
- Delivery of daily customer service tasks for assigned accounts
- Collaborate with internal and external partners that are involved in the delivery of defined customer programs
- Flag recurring internal process failures/ redundancies/ problems
- Support program improvements by gathering relevant data, flagging issues and supporting implementation of new processes
- Serve as first point of contact with customers
Requirements
- Initial experience within logistics/program management (Preferred 1-3 years)
Benefits
- PTO
- 6 days sick time
- 9 paid holidays
- 1 paid "Personal Holiday"
- Company Bonus Plan
- 401(K) SAVE Plan
- Annual Fixed Contribution
- Medical, Dental, Vision, and Life & Disability coverage
- Voluntary Benefits
- Accident/Critical Illness/Hospital Indemnity Benefits
- Tuition reimbursement and student loan assistance
- Employee Assistance Program (EAP)
- Health Savings Account (HSA) with employer funding and wellness incentives
- Flexible Spending Account (FSA)
- Employee Referral Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecollaborationproblem-solvingdata gatheringprocess improvementcommunicationreportingprogram management