apiphani

• Provide the single point of contact for planning and scheduling client technical maintenance and upgrade activities.
• Interface with client technical staff on regular meetings and help with planning and recommendations for improvement.
• Perform project-based and production support responsibilities as needed to support apiphani managed client environments inclusive of: SAP system migrations, SAP landscape refreshes, data protection including database backup & recovery, HA configurations and ongoing SAP system maintenance activities, e.g., SAP performance management, patching, problem management, etc.
• Build and maintain comprehensive documentation for problem resolution actions, root cause, procedures, etc.
• Drive continual improvement in systems operations through collaboration with both delivery and development teams.
• Actively engage in root cause analysis, in collaboration with software development and other delivery teams.
• Participate in development initiatives to improve operational performance.
• Collaborate with team leaders and team members to review workflow processes and SOPs.
• Execute against defined projects and report on their progress.
• Train and mentor new team members.

Senior SAP Basis Engineer

Revenue Operations

• Build and manage the Marketing Calendar in SharePoint, ensuring alignment across campaigns, alliances, and business development.
• Track, analyze, and report on Marketing & Alliance performance metrics, including campaign KPIs, BDR activities, website traffic, and social media engagement.
• Manage alliance funding processes (SAP & AWS MDF requests, claims, tracking).
• Provide project management or other support for Revenue Operations initiatives such as website refresh, YouTube channel buildout, AWS/SAP alliance site content, AWS marketplace listing, collateral update project, pitch deck template redesign, conversion of standard collateral to portrait PPT for self-customization by sales team.
• Develop bi-weekly bookings forecasts
• Manage Revenue Operations tools including HubSpot, ZoomInfo, Sales Navigator, Evaboot, etc. Assist in ensuring tools are being leveraged for maximum value to apiphani as a company and that all new sellers adopt and use these tools effectively.
• Inventory all customer-facing assets and existing sales enablement.
• Assist in determining whether assets should be kept as is, updated, or retired.
• Assist with collateral update project, ensuring timely development and review of updated or new materials by either internal apiphani resources or contractors.
• Manage Sales, Marketing, and Alliance Partner SharePoint sites, ensuring intuitive folder organization, content currency, and version control.
• Ensure all revenue operations assets (elevator pitch, call scripts, email templates, collateral, pitch decks, proposal templates, competitive analysis, battle cards, etc. are current, organized, version-controlled, and accessible via SharePoint (or any future knowledge management platform) to all Revenue Operations Team members as well as Leadership.
• Serve as point of contact for SharePoint content posting, content updates, and new/update notification to stakeholders.
• Assist CRO and VP of Marketing and Alliances in building out the Sales Enablement function that will be required to scale apiphani to $100M:
• Assist in developing turnkey onboarding programs for new Account Executives, including access, overview, and as-needed training on company positioning, competitive overview, solution value, differentiation, and all customer-facing assets and prospecting materials (call scripts, email templates, elevator pitch, collateral, pitch decks, proposal template, discontinuation letter, etc..)
• Assist CRO and VP of Marketing and Alliances in future enablement initiatives necessary to support smooth, predictable, revenue acceleration, including customer segmentation, territory or industry vertical management, strategic account planning, etc.
• Provide project management support for strategic initiatives within Revenue Operations, e.g., individual business development initiatives or marketing campaigns.

Revenue Operations Manager

System Administrator

• Linux Systems Administrator will be responsible for the administration and maintenance of Linux environments.
• The role has a strong focus on automation and leveraging automated solutions to address repeatable support tasks and activities.
• Apiphani is a managed services provider, and this position is client facing.
• They will report to the Linux Group Lead.
• Position is fully remote work.
• Support and maintain automated Linux and application patching for servers using ansible.
• Monitor automation performance and optimize where necessary.
• Drive continuous improvement in systems operations through tool-building and automation.
• Execute against defined projects and report on their progress.
• Perform root cause analysis, in collaboration with application and delivery teams.
• Meet with apiphani stakeholders and external clients to develop relationships and foster co-innovation opportunities.
• Administer users, groups, and permissions in Linux.
• Administer volume groups and logical volumes on AWS and Azure.
• Administer Cron jobs.
• Troubleshoot Linux volume and mount issues.
• Troubleshoot software configuration.
• Troubleshoot network connectivity.
• Troubleshoot DNS config, to include NetworkManager, and DHCLIENT.
• Document changes and progress in ticketing system.
• There will be one or two monthly weekend work events, either during the day or overnight.
• There will be occasional evening work.