apiphani

Engineering Manager

• Lead a team of 6–8 engineers across the SSH client, web application, and backend services — running 1:1s, performance management, mentorship, career growth, and day-to-day delivery.
• Own technical architecture across the stack you're responsible for — frontend systems, terminal/SSH client patterns, backend service design, API contracts, performance, and the long-term shape of the codebase.
• Drive engineering process. Define how the team plans, ships, and learns. Introduce lightweight rituals where they help (sprint cadence, code review, on-call, incident response) and resist process that slows the team down.
• Partner with Product on roadmap, tech debt prioritization, and translating customer needs into engineering work. Help sequence what the team builds and make the tradeoffs explicit.
• Stay technical. Review architecture proposals, unblock engineers, challenge technical tradeoffs, step in during incidents, and contribute code when it's the highest-leverage thing you can do (~20% of your time, give or take).
• Hire and build the team. Source, interview, sell, and onboard engineers. Help define rubrics and shape the culture as we scale.
• Communicate across the org. Translate technical risk and tradeoffs to founders, product, design, and customer-facing teams. Operate autonomously in a fast-moving environment.

Full-stack Engineer

• Lead, develop, and scale a team of 8+ Linux Engineers, setting clear performance expectations and fostering a culture of technical excellence and continuous improvement
• Provide strategic and day-to-day leadership across client environments, including systems performance management, capacity planning, and the delivery of proactive, value-added recommendations to clients
• Act as a senior 'player-coach,' setting technical direction and standards while stepping in on complex, high-priority engagements spanning performance optimization, patching, problem management, automation and scripting, data protection (backup & recovery), HA configurations, and major upgrades
• Own and continuously improve the incident, problem, and change management lifecycle; lead major incident reviews and root cause analyses and drive systemic corrective and preventive actions at program level
• Champion a culture of automation and operational efficiency — identifying opportunities for tooling, scripting, and process innovation that reduces toil and improves service quality at scale
• Build and develop engineering talent through structured coaching, mentoring, and career development planning; contribute to hiring decisions and team capability growth
• Build trusted relationships with clients, peer managers, and senior stakeholders; act as a credible technical authority and proactive partner in strategic planning
• Serve as the senior escalation point for production OS incidents, providing decisive technical leadership under pressure and clear communication to all stakeholders
• Partner closely with Client Success Management to identify emerging client needs, surface growth opportunities, and contribute to account strategy and expansion
• Collaborate with the Delivery Lead on capacity planning, scheduling, and resource allocation for client technical maintenance, upgrades, and project work
• Lead or participate in regular client technical reviews and executive briefings, providing strategic recommendations and improvement roadmaps
• Drive the creation and governance of comprehensive technical documentation, knowledge bases, and runbooks; ensure consistent standards across the team
• There will be occasional evening work and one or two monthly weekend work events, either during the day or overnight
• Lead ongoing review of workflows, SOPs, and operating practices, driving measurable improvements in efficiency and quality of service delivery
• Own delivery against defined projects and programs; provide regular status reporting to leadership and clients, proactively managing risks and dependencies
• Lead root cause analysis for complex, cross-functional incidents in collaboration with application and delivery teams, translating findings into lasting remediation

Linux Manager

• Provide the single point of contact for planning and scheduling client technical maintenance and upgrade activities.
• Interface with client technical staff on regular meetings and help with planning and recommendations for improvement.
• Perform project-based and production support responsibilities as needed to support apiphani managed client environments inclusive of: SAP system migrations, SAP landscape refreshes, data protection including database backup & recovery, HA configurations and ongoing SAP system maintenance activities, e.g., SAP performance management, patching, problem management, etc.
• Build and maintain comprehensive documentation for problem resolution actions, root cause, procedures, etc.
• Drive continual improvement in systems operations through collaboration with both delivery and development teams.
• Actively engage in root cause analysis, in collaboration with software development and other delivery teams.
• Participate in development initiatives to improve operational performance.
• Collaborate with team leaders and team members to review workflow processes and SOPs.
• Execute against defined projects and report on their progress.
• Train and mentor new team members.

Engineering Manager

Linux Manager

Senior SAP Basis Engineer