Apiiro

Customer Success Manager

• Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion.
• Drive adoption and value realization by connecting Apiiro's capabilities to each customer's specific security outcomes.
• Lead executive business reviews and success planning sessions with CISOs, AppSec leaders, and security engineers.
• Partner with Sales to identify and develop expansion opportunities within your accounts.
• Serve as the voice of the customer internally — surfacing actionable feedback to Product, Engineering, and Leadership.
• Collaborate with Solutions Engineering on complex technical questions, integrations, and deployments.
• Proactively identify account risk and build targeted action plans to mitigate churn before it materializes.

Support Engineer

• Serve as the primary technical contact for enterprise customers, owning issues from first report to resolution.
• Troubleshoot complex challenges across cloud environments, CI/CD pipelines, SCMs, APIs and integrations.
• Investigate and resolve issues in source control management (SCM) platforms such as GitHub, GitLab and Bitbucket.
• Work with Grafana dashboards and monitoring tools to diagnose system and integration problems.
• Partner with R&D to diagnose product issues, drive fixes and provide feedback for platform improvements.
• Provide clear, proactive communication with customers, managing expectations during high-impact issues.
• Share knowledge through documentation, runbooks and training sessions to empower customers and teammates.
• Advocate for customers internally, ensuring their needs influence product priorities and enhancements.

Customer Success Manager

Technical Support Engineer