Apiiro

Support Engineer

• Serve as the primary technical contact for enterprise customers, owning issues from first report to resolution.
• Troubleshoot complex challenges across cloud environments, CI/CD pipelines, SCMs, APIs and integrations.
• Investigate and resolve issues in source control management (SCM) platforms such as GitHub, GitLab and Bitbucket.
• Work with Grafana dashboards and monitoring tools to diagnose system and integration problems.
• Partner with R&D to diagnose product issues, drive fixes and provide feedback for platform improvements.
• Provide clear, proactive communication with customers, managing expectations during high-impact issues.
• Share knowledge through documentation, runbooks and training sessions to empower customers and teammates.
• Advocate for customers internally, ensuring their needs influence product priorities and enhancements.

Technical Support Engineer