Technical Support Engineer

Apiiro

Technical Support Engineer assisting enterprise clients with critical technical issues in application security. Collaborating across teams to drive product improvements and enhance customer implementations.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDockerGoogle Cloud PlatformGrafanaGraphQLJenkinsKubernetesLinuxMySQLPostgresPython

About the role

Key responsibilities & impact

Serve as the primary technical contact for enterprise customers, owning issues from first report to resolution.
Troubleshoot complex challenges across cloud environments, CI/CD pipelines, SCMs, APIs and integrations.
Investigate and resolve issues in source control management (SCM) platforms such as GitHub, GitLab and Bitbucket.
Work with Grafana dashboards and monitoring tools to diagnose system and integration problems.
Partner with R&D to diagnose product issues, drive fixes and provide feedback for platform improvements.
Provide clear, proactive communication with customers, managing expectations during high-impact issues.
Share knowledge through documentation, runbooks and training sessions to empower customers and teammates.
Advocate for customers internally, ensuring their needs influence product priorities and enhancements.

Requirements

What you’ll need

3+ years in technical or product support, ideally for SaaS, AppSec or DevOps platforms.
Tier 3-level troubleshooting skills across: Source control systems (GitHub, GitLab, Bitbucket, APIs (REST/GraphQL, authentication, integrations), Cloud platforms (AWS and GCP required; Azure a plus), Monitoring & observability tools (Grafana or similar), Operating systems (Linux/Windows), Containers & orchestration (Docker, Kubernetes), CI/CD pipelines (Jenkins, - GitHub Actions, GitLab, Azure DevOps), Databases (PostgreSQL/MySQL).
Scripting skills (Python, Bash, or PowerShell) for diagnostics and automation.
Excellent customer communication skills: able to explain complex technical issues in plain language.
Self-motivated, comfortable in a remote-first environment and able to collaborate across time zones.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingsource control managementAPIscloud platformsmonitoring toolsscriptingcontainersCI/CD pipelinesdatabases

Soft Skills

customer communicationself-motivatedcollaboration