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Apiiro

Customer Success Manager

Apiiro

Customer Success Manager managing enterprise accounts end-to-end for Apiiro's AppSec platform. Driving adoption and value realization with security leaders and development teams.

Posted 7/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise accounts with a focus on customer success, retention, and expansion. Proficient in navigating both technical and business conversations, ensuring alignment among stakeholders while driving value realization through security outcomes.

Highest-signal resume keywords
Customer Success ManagementAccount ManagementApplication SecuritySDLC FamiliarityAppSec Tooling Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account ManagementCustomer SuccessTechnical Account ManagementApplication SecurityDevSecOpsSDLCSASTSCADASTSecrets Detection
Soft Skills
Proactive CommunicationOrganizational SkillsStakeholder Alignment
Tools & Technologies
SCMCI/CDTicketing SystemsContainer Environments
Industry Keywords
Enterprise AccountsCISO EngagementSecurity OutcomesValue RealizationRisk Mitigation

Tech Stack

Tools & technologies
SDLC

About the role

Key responsibilities & impact
  • Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion.
  • Drive adoption and value realization by connecting Apiiro's capabilities to each customer's specific security outcomes.
  • Lead executive business reviews and success planning sessions with CISOs, AppSec leaders, and security engineers.
  • Partner with Sales to identify and develop expansion opportunities within your accounts.
  • Serve as the voice of the customer internally — surfacing actionable feedback to Product, Engineering, and Leadership.
  • Collaborate with Solutions Engineering on complex technical questions, integrations, and deployments.
  • Proactively identify account risk and build targeted action plans to mitigate churn before it materializes.

Requirements

What you’ll need
  • 5+ years in Customer Success, Account Management, or Technical Account Management — ideally in Application security or DevSecOps.
  • Strong familiarity with the SDLC and developer tooling: SCM, CI/CD, ticketing systems, container environments.
  • Comfortable navigating technical conversations with engineers and business conversations with executives, often in the same week.
  • Track record of managing enterprise accounts with demonstrated success in retention and expansion.
  • Proactive, organized communicator who keeps multiple stakeholders aligned without losing sight of the bigger picture.
  • Experience with AppSec tooling — SAST, SCA, DAST, secrets detection, or similar — is a plus.

Benefits

Comp & perks
  • Customer-First
  • Excellence Mindset
  • OneTeam
  • Accountability