Implementation Consultant
Kyriba
ERPSQL
Support/Implementation Specialist, Intern
apexanalytix
internship
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteJob Level
Entry Level
Tech Stack
ERPSDLCSQLTableau
About the role
- Manage and resolve technical support tickets for our client software implementations.
- Facilitate effective and proactive communications with both internal and external customers.
- Provide assistance to clients with assistance of Implementation Specialists when designing interfaces from their ERP systems into apexportal®.
- Test product-level functionality and new releases.
- Identify and communicate areas for improvement.
- Manage software upgrades on scheduled date.
- Troubleshoot network, database, and software problems for our client implementations.
- Configure system settings and options and execute unit/integration/acceptance testing.
- Create rules and data transfer mappings using SQL query.
- Manage setup of technical environment for hosted clients.
- Assist in testing of those interfaces. Includes reconciling data between clients’ ERP system(s) and apexportal®.
- Work with Help Desk personnel to resolve client installation issues.
Requirements
- Pursuing a Bachelor’s in IT, Computer Science, or related field required (Junior or above)
- Good working knowledge of Microsoft Office (in particular Excel and Outlook)
- Exposure to SQL Server (preferred)
- Data definition, data manipulation, data control, and transactional control
- Development, including creating and troubleshooting stored procedures and complex data queries
- Strong analytical skills and attention to detail
- Ability to effectively multi-task with limited supervision
- Knowledge of Business Intelligence software like Tableau or PowerBI
- Exposure to SDLC methodologies like Agile methodology, Scrum
- Exposure to FTP, secure FTP, and PGP
- Exceptional customer service skills, verbal and written communication skills, and excellent phone and email etiquette
