apexanalytix

Customer Success Manager

• Serve as a Subject Matter Expert on all apexportal solution with a deep understanding of how those solutions can address client needs.
• Demonstrate deep understanding of clients’ business – challenges, opportunities, goals, etc.
• Expand and maintaining the current relationship is not enough
• Develop and drive strategies that lead to increased customer adoption and satisfaction
• Lead customer engagement touch points such as Executive Business Reviews and process or technical team alignment
• Identify opportunities and incremental business on assigned accounts through active cross and upsell strategies
• Participate in achieving department goals through identifying additional services opportunities to installed clients.
• Ensure C-level executives at client organizations achieve their desired outcomes and gain maximum value from our solution
• Build and sustain relationships across customers from C-level executives to administrative personnel through regular meetings, understanding their needs, and offering tailored solutions
• Develop customers who will provide positive references for prospects
• Lead and align administrative and technical teams both within apex and with the customer to drive process and technical priorities to completion
• Advocate for and address customers’ product, technology, and service needs internally
• Assess client usage, performance, and satisfaction, and align their business objectives with our solutions
• Develop deep knowledge of apex solutions
• Lead base-level demos of apex products for customer knowledge and growth

Auditor

• Develop positive stakeholder relationships in working with all levels at the client
• Be professional with a client’s supplier in auditing the contractual relationship
• Become the resident expert for their clients’ systems and processes
• Perform in-depth reviews and document auditable clauses where financial leakage may occur from the contract between client and supplier
• Assist as needed in the processing of data obtained from both client and supplier
• Lead the discussion, negotiation, and resolution of identified financial discrepancies
• Provide customer and supplier audit reports and updates as required for all stakeholders
• Provide reports and updates as required for all stakeholders
• Perform administrative activities as needed on a timely basis
• Assist in the development and training of less experienced auditors
• Ensure each claim exceeds the client’s expectation for quality
• Manage multiple engagements simultaneously and prioritize activities within each engagement
• Perform a quality review of all deliverables from beginning to end of each engagement

Customer Success Manager

Contract Compliance Auditor