Customer Success Manager

apexanalytix

Customer Success Manager serving as a Subject Matter Expert for clients at apexanalytix. Driving customer satisfaction and relationships while optimizing their use of APEX software solutions.

Posted 6/17/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as a Subject Matter Expert on all apexportal solution with a deep understanding of how those solutions can address client needs.
Demonstrate deep understanding of clients’ business – challenges, opportunities, goals, etc.
Maintaining the current relationship is not enough. The CSM should Expand the relationship.
Develop and drive strategies that lead to increased customer adoption and satisfaction
Lead customer engagement touch points such as Executive Business Reviews and process or technical team alignment
Identify opportunities and incremental business on assigned accounts through active cross and upsell strategies
Participate in achieving department goals through identifying additional services opportunities to installed clients.
Ensure C-level executives at client organizations achieve their desired outcomes and gain maximum value from our solution
Build and sustain relationships across customers from C-level executives to administrative personnel through regular meetings, understanding their needs, and offering tailored solutions
Develop customers who will provide positive references for prospects
Lead and align administrative and technical teams both within apex and with the customer to drive process and technical priorities to completion
Advocate for and address customers’ product, technology, and service needs internally
Assess client usage, performance, and satisfaction, and align their business objectives with our solutions
Develop deep knowledge of apex solutions
Lead base-level demos of apex products for customer knowledge and growth.

Requirements

What you’ll need

Minimum of 5 years’ experience in customer success role
Knowledge of supplier onboarding, dynamic discounting, supply chain financing, and e-invoicing solutions preferable
Good understanding of Accounts Payable & procurement principles, including Accounts Payable best practices is useful
Ability to interact credibly with technical & LOB professionals as well as senior executives through the CPO, CFP and CEO level
Strong project management skills a plus
Ability to build rapport with team members and clients
Excellent customer communication skills with the ability to be an active listener
Passionate commitment to customer satisfaction
Excellent communication skills, both written and verbal, including ability to communicate effectively with both business and technical personnel, both inside the APEX organization and within client organizations, at both peer and senior levels.
Collaborate with customers to develop and execute success plans that align apex’s capabilities with the customer's business goals and objectives
Strong influencing, problem-solving, and negotiation skills
Bachelor’s degree preferred
25% travel to client sites and Corporate, Greensboro, North Carolina

Benefits

Comp & perks

competitive benefits for the countries that we serve
BeWell@apex initiative that encourages employees’ growth in six key wellness areas: Emotional, Physical, Community, Financial, Social, and Intelligence.
resources such as a strong Mentor Program, Internal Training Portal, plus Education, Tuition, and Certification Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successsupplier onboardingdynamic discountingsupply chain financinge-invoicing solutionsAccounts Payableprocurement principlesproject managementcustomer communication

Soft Skills

relationship buildingactive listeningcustomer satisfactioncommunicationinfluencingproblem-solvingnegotiation

Certifications

Bachelor’s degree