AO Foundation

Project Manager

• Run and improve the platform ecosystem: Coordinate operations across assigned platforms from the learning technology stack: Totara LMS, Kaltura, Area9, Bynder, Sitecore, Salesforce E&A, and related systems
• Ensure platform integration, data exchange, and SSO/authentication workflows function reliably
• Monitor platform performance, troubleshoot issues, and coordinate resolution with vendors and AO IT
• Maintain technical documentation for platform configurations, integrations, and operational procedures
• Identify and implement opportunities to streamline workflows, reduce manual effort, and improve the user experience
• Manage vendor relationships and projects: Serve as the day-to-day contact for assigned platform vendors: SLA monitoring, sprint coordination, release management, and quality assurance
• Lead technical requirements gathering and solution design for platform enhancements and new integrations
• Support RFP processes and vendor evaluations when new tools are being considered
• Enable Education Design delivery: Work with Education Design project managers to ensure platforms are configured and ready for program delivery
• Support the evaluation & assessment data workflow: ensuring event data is collected, structured, and accessible
• Support learning operations processes by contributing to standard operating procedures and operational handbooks for platform-related workflows
• Contribute to the progressive modernization of legacy integrations in collaboration with the Senior PM AI

Senior Project Manager, Digital Platforms