System Analyst – HRSD
ANZ
full-time
Posted on:
Location Type: Office
Location: Bengaluru • India
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Tech Stack
About the role
- Own end-to-end functional support and optimisation of the ServiceNow HR Service Delivery (HRSD) platform.
- Partner with Product Owners, Journey Experts, Engineers, and Architects to translate HR business needs into clear requirements, user stories, and technology outcomes.
- Shape and refine business requirements, recommending fit-for-purpose solutions that deliver business value and improve employee experience.
- Participate in backlog refinement, prioritisation, and delivery activities to ensure work is delivery-ready and aligned to priorities.
- Support application design, configuration, testing, deployment, and ongoing production support in a large enterprise environment.
- Ensure solutions meet quality, risk, security, and change management requirements before deployment.
- Support business stakeholders through process impacts, UAT, training, and change activities.
- Maintain high-quality documentation and contribute to continuous improvement of HR processes and HRSD capabilities.
Requirements
- Extensive experience as a Business / Systems Analyst, Functional Consultant, or similar role within HR technology environments.
- Strong hands-on experience with ServiceNow HR Service Delivery (HRSD).
- Solid understanding of HR business processes and HR system lifecycle management.
- Experience working across the software development lifecycle, including agile delivery and production support.
- Proven ability to translate business requirements into user stories and acceptance criteria.
- Strong stakeholder management experience, including engagement with senior stakeholders.
- Experience with testing, defect management, and UAT.
- Excellent communication, facilitation, and documentation skills.
- Strong analytical and problem-solving capability.
- Experience working in matrix organisations and with cross-border teams.
- Ability to work independently under pressure and manage competing priorities.
- Employee experience mindset with exposure to human-centred design principles.
- Experience in deployment or optimisation of an HCM platform (e.g., Workday, SuccessFactors, Oracle HCM).
- Project management experience across multiple workstreams.
- Hands-on experience with Jira and Confluence.
Benefits
- Flexible working options
- access to health and wellbeing services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow HR Service DeliveryHR business processesHR system lifecycle managementagile deliveryuser storiesacceptance criteriatestingdefect managementUATHCM platform
Soft Skills
stakeholder managementcommunicationfacilitationdocumentationanalytical skillsproblem-solvingindependent workpressure managementprioritizationhuman-centred design