Operations Analyst
ANZ
full-time
Posted on:
Location Type: Office
Location: Bengaluru • India
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Job Level
About the role
- Actively supports process changes within team, recommend improvements and support change culture
- Accurate recording of information in work tools, creates minimal rework for own/other team
- Maintain customer service level agreements
- Ensure all customer authentication processes are adhered to, to keep our customer information and financial position safe
- Keeping up to date with all communication regarding changes to bank policy and adhered to all standards
- Liaise with stakeholders in a professional manner, assisting with all enquiries to finalisation and/or escalating within a timely manner
- Provide administrative support, including creation of correspondence material, to ensure customers are aware of their obligations and requirements to enable closure of cases
- Completing all required documentation with no/minimal errors
- Providing appropriate verbal information to stakeholders
- Sharing information and providing ongoing support and guidance to team members
Requirements
- Minimum 1-2 years of experience in customer servicing
- Strong Stakeholder Management & Negotiation and Influencing skills
- Excellent communication skills both written and verbal
- Flexible with shifts and weekend working
- Strong customer focus and skills and experience working in voice based process
Benefits
- Access to health and wellbeing services
- Flexible working options, including hybrid work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
stakeholder managementnegotiationinfluencingcommunicationcustomer focusadministrative supportprocess improvementteam supportflexibilityproblem-solving