ANZ

Home Lending Manager

ANZ

full-time

Posted on:

Location Type: Office

Location: Queenstown • New Zealand

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About the role

  • Champion the customer experience and lead the team to deliver exceptional service at each step of the home buyer’s journey
  • Driving Personal Banking home loan objectives and momentum, helping the team to effectively and efficiently serve customer needs
  • Manage the team home loan pipeline and ensure deals are triaged to the most appropriate home lender - balancing customer experience, workload, and development opportunities for lenders
  • Ensure quality of home loans processed, helping to workshop loans and acting as a day-to-day point of escalation, trouble shooting, and quality assurance
  • Promoting and progressing wider home loan strategy, priorities and change
  • Ensure customers are educated on ways to bank, driving take-up of self-service channels
  • Develop home lenders at all levels of experience and expertise – supporting team members to identify and progress next steps, areas for growth and development opportunities
  • Provide on the job training and coaching to the team, acting as a source of technical expertise and practical advice

Requirements

  • Strong people leadership, and ability to coach, and develop experienced lenders
  • Strong ability to create a customer centric culture and foster exceptional service to a wider range of home loan customers – from first home buyers, business owners to investors
  • Advanced credit knowledge, holding the appropriate CAD required to support the needs of the team and ability to understand and coach complex lending interactions
  • Advanced knowledge and experience with the home buying journey and industry – with deep understanding of the bank’s credit policy, risk appetite, and pricing framework
  • Strong understanding of business lending requirements, cashflow and the bank’s credit assessment systems, and processes (e.g. LA & Biz Cat)
  • Strong collaboration skills to workshop complex requirements with Credit & Pricing teams to support customer acquisition.
  • Leader in new business acquisition and driver of community activity with proven ability to source new deals and ability to win business
  • Proven ability to work collaboratively with other leaders and teams across ANZ to unite people towards a common goal and purpose
Benefits
  • access to wellbeing services
  • discounts on selected products and services from ANZ
  • flexible working arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
credit knowledgehome loan processingcustomer servicelending interactionscredit assessment systemsbusiness lending requirementscashflow analysisquality assurancepipeline managementself-service banking
Soft Skills
people leadershipcoachingcustomer centric culturecollaborationproblem solvingtrainingcommunicationteam developmentstrategic thinkingcommunity engagement
Certifications
CAD