Assistant Branch Manager
ANZ
full-time
Posted on:
Location Type: Office
Location: Nelson • New Zealand
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About the role
- Support the running of daily branch operations and customer service delivery
- Coach and develop staff to meet customer needs with care and confidence
- Monitor branch performance and look for ways to improve customer and employee outcomes
- Ensure policy and risk procedures are followed across the board
- Step into leadership when the Branch Manager is away, with full responsibility
Requirements
- Experience leading or coaching a team, ideally in a customer service or retail banking setting
- Strong communication skills and a natural ability to build relationships
- An understanding of compliance and operational procedures
- A commitment to doing what’s right for customers, every time
- Willingness to learn, adapt, and help others do the same
Benefits
- Access to wellbeing services
- Discounts on selected products and services from ANZ
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
coachingleadershipcommunicationrelationship buildingadaptabilitycustomer serviceteam developmentproblem solvingcustomer focuscommitment to ethics