Operations Support Officer
ANZ
full-time
Posted on:
Location Type: Office
Location: Bengaluru • India
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About the role
- Meet or exceed quality assurance standards
- Apply high level of judgement in assessing applicant’s loan account arrangement
- Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated
- Ensure all research and investigation is accurately recorded including supporting evidence and documentation
- Ensure cases are processed in compliance with current policies, guidelines
- Process items/events with timeliness and accuracy
- Meet or exceed productivity standards
- Handle queries from ANZ customers & staff
- Exercise thorough credit worthiness assessment and sound decision-making
- Effectively communicate all credit decisions
- Achieves progression to appropriate skill levels within agreed timeframes
Requirements
- Be a team player
- Strong ability to guide employees toward goal achievement through teamwork/collaboration, motivation and development skills including the ability to act as a role model within the organisation
- Efficient use of resources and turnaround times for key deliverables
Benefits
- Flexible working options, including hybrid work
- Access to health and wellbeing services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
team playercollaborationmotivationdevelopment skillsrole modelcommunicationdecision-makingjudgmentproductivitycredit assessment