Customer Service Consultant
ANZ
full-time
Posted on:
Location Type: Office
Location: Auckland • New Zealand
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About the role
- You’ll handle 50–60 personalised customer interactions each day, offering support across retail banking, credit cards, dispute resolution, and digital self-service tools.
- Your day will be dynamic—resolving technical issues, assisting with lost or stolen cards, and addressing fraud or scam concerns with empathy and efficiency.
- You’ll bring a tech-savvy mindset, using your digital know-how to guide customers through online banking tools and empower them to bank smarter.
- With your problem-solving skills and calm under pressure, you’ll navigate complex situations while keeping customer satisfaction and risk management top of mind.
- You’ll spot opportunities to add value, connecting customers with the right products and services to meet their needs.
Requirements
- Customer-Focused & Detail-Oriented – You’re passionate about delivering top-notch service and know that getting the small things right makes a big difference.
- Eager to Learn – You’re motivated to build a career in banking and excited to develop new skills along the way.
- Experienced in Customer Service – You’re confident engaging with a wide range of people and genuinely curious about finding the best solutions.
- Comfortable with Technology – You’re confident using digital tools and enjoy helping others feel comfortable with them too.
- Strong Communicator – You express yourself clearly and professionally, both in writing and over the phone.
- Friendly & Professional – You build strong relationships with customers and colleagues, creating a positive and supportive environment.
- Attentive Listener & Practical Problem Solver – You take the time to understand people’s needs and work through solutions that make sense.
Benefits
- access to wellbeing services
- discounts on selected products and services from ANZ
- flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-focuseddetail-orientedeager to learnexperienced in customer servicecomfortable with technologystrong communicatorfriendlyprofessionalattentive listenerpractical problem solver