Ansira

Partner Support Associate – Customer Support Representative

Ansira

full-time

Posted on:

Location Type: Hybrid

Location: Medellín • Colombia

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About the role

  • Interact with partners daily to support their use of Ansira’s marketing platform and programs via phone, chat and email
  • Achieve and maintain deep proficiency in Ansira technology through regular education and training
  • Assist partners with placing orders, enrolling in automated programs, and resolving technical issues
  • Manage support tickets using approved systems (e.g., Zendesk / Salesforce): categorize, respond, and follow through on partner requests
  • Accurately track time spent on support activities using department tools
  • Communicate with team members, leads, managers, and client relationship managers to identify user needs and recommend platform enhancements
  • Meet or exceed key departmental performance indicators such as customer satisfaction, response times, and call pick-up rates

Requirements

  • Strong customer service orientation and exceptional oral and written communication skills in English
  • Previous experience working with American companies and understanding of U.S. business culture
  • Friendly, engaging, and professional personality with the ability to build rapport in writing and speech
  • Demonstrated ability to multi-task, problem solve, and apply creativity and resourcefulness
  • Confident in handling customer objections and driving successful outcomes
  • Quick learner, adaptable to new technologies, systems, and marketing concepts
  • Strong organizational and time management skills; able to manage procedural tasks and workflows efficiently
  • Effective team player, collaborative and approachable
  • Capable of assisting business partners in program enrollment, order placement, and troubleshooting technical issues
Benefits
  • US holiday schedule observed, compensated for working on weekday Colombian holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer service orientationoral communication skillswritten communication skillsproblem solvingcreativityresourcefulnessorganizational skillstime management skillsteam playercollaborative