Ansira

Client Services Representative

• Support the establishment of productive workflows and team optimization across both US and global teams
• Quality control checks at payment/funding level with accountability to ensure accuracy
• Partner with manager on evaluating team and individual performance, identifying areas of strength and improvement
• Report and track metrics against established department benchmarks (AIM), action planning when necessary
• Develop an advanced knowledge of the assigned program(s) and serve as the day-to-day decision maker for team and program operations
• Lead the implementation of special projects as directed by the client or internal teams
• Work with a wide range of clients and customers (primarily via phone, chat, and email) to understand their marketing needs and resolve escalations independently

Client Service Lead

Account Manager

• Responsible for the client relationship of accounts that deliver $1 - $2 M annually
• Responsible for achieving revenue goals for accounts and coordinating opportunity activities/initiatives
• Accountable for identifying and managing the sales cycle for growth opportunities across accounts
• Responsible for managing account forecasting, scoping /billing and revenue recognition
• Understanding of the client's business, their context within the industry and competitive position, and how Ansira’s work has an impact
• Responsible for identifying, documenting, and evangelizing client goals across the team in order to ensure all efforts are in support of the goals
• Responsible for reporting how agency work meets and exceeds goals and is a participant in internal and external ideation and brainstorming sessions
• Understanding of delivery across agency competencies
• Collaborates with the Client Engagement team to identify and escalate red flags for current projects and ongoing work to the CP leadership team
• Assists with gathering information for marketing proposals and other decks presented internally and externally
• Assist with billing procedures and tracking any budget variances to clients and close any gaps
• Manage accounts receivable process for past due accounts

Account Supervisor

• Responsible for the client relationship of accounts that deliver $1 - $2 M annually
• Responsible for achieving revenue goals for accounts and coordinating opportunity activities/initiatives
• Accountable for identifying and managing the sales cycle for growth opportunities
• Responsible for managing account forecasting, scoping/billing and revenue recognition
• Collaborates with the Client Engagement team to identify and escalate red flags for current projects and ongoing work
• Assists with gathering information for marketing proposals and other decks presented internally and externally

Client Partnership Account Supervisor

Manager

• Oversee the operational delivery and coordination of client projects for assigned accounts in a fast-paced environment.
• Mentor team members and manage the performance, development, and workload of direct reports.
• Foster strong relationships across internal teams and external partners.
• Collaborate with cross-functional departments to establish project expectations, priorities, and timelines.
• Manage all aspects of technical and creative projects planning, requirements gathering, execution, troubleshooting, and on-time delivery.
• Maintain strong client relationships and serve as the operational point of contact for assigned accounts.
• Proactively identify and report issues, research root causes, and drive resolution.
• Prepare and maintain accurate documentation, including timelines, status reports, meeting agendas, and minutes.
• Train new team members and current team members on product and processes, provide client-facing training as necessary.

Manager – Client Delivery

Business Development Rep

• Be a strong leader focused on growth, rallying a team comprised of business development reps (BDRs) and other stakeholders to deliver revenue goals
• Lead the Channel Business Development/Growth Team for new logo acquisition by proposing a strategy, developing and monitoring the KPI’s, managing the resources, budget, impact, and focusing on results and revenue
• Be a dynamic representative of Ansira in front of prospects, clients, partners, internal stakeholders, and at industry events, social media & other growth platforms
• Focus on driving the sales team to achieve new business goals through new logo acquisition
• Establish selling relationships with new client prospects through the use of Ansira marketing, BDRs, subject matter experts, and executives to assist in reaching new prospects
• Identify and execute revenue-enhancing outbound and inbound programs
• Facilitate annual strategic review and goal setting processes by identifying gaps and obstacles in reaching the monthly, quarterly, and annual sales goals
• Analyze data and synthesize it into areas of sales and marketing focus, sales tools needed, technology solutions required, etc.
• Continually evaluates the effectiveness of the business development performance against market constraints and changes and revises the business development plan as appropriate.
• Work with Marketing to develop new ways to attract and engage leads to track and adjust marketing spend to drive sales ROI
• Develop initiatives to drive sales team success
• Build a bridge with Channel leads to align on Solutions, offerings, and client and market developments and opportunities
• Live, breathe & eat growth – have a personal desire to achieve ambitious and big things as part of a winning team

Client Service Lead

Account Supervisor

Client Partnership Account Supervisor

Manager – Client Delivery

VP Business Development