Ansira

Account Manager

• Responsible for client relationship for accounts delivering $1 - $3M annually
• Achieving revenue goals and coordinating opportunity initiatives
• Managing account forecasting and billing
• Collaborating with cross-functional teams and identifying project red flags

Account Supervisor

Operations

• Provide support to local channel partners and their advertising partners through thought leadership
• Review marketing materials against an established set of guidelines and brand standards
• Enter results into a database and communicate results of the review to advertisers
• Work with clients and customers to understand their marketing needs
• Maintain accurate profile and communication records with proactive recognition and reporting tied to support and actions provided
• Coach customers and advertising partners in creating and submitting brand-enhancing content
• Collaborate with team in idea-sharing and brainstorming sessions
• Provide ongoing feedback both internally and proactively communicate status and recommendations to customers
• Perform website functionality checks
• May perform quality control checks to ensure accuracy and compliance with program guidelines

Operations Specialist

Client Partner

• Accountable for managing a client portfolio that deliver s $ 3M - $7 M annually
• Accountable for identifying and managing the sales cycle for growth opportunities across owned accounts
• Accountable for achieving revenue goals for accounts
• Responsible for managing account forecasting, scoping /billing, and revenue recognition.
• Responsible for identifying and converting growth opportunities aligned with revenue growth goals
• Strong understanding of the client's business, their context within the industry and competitive position , and how Ansira’s work has an impact
• Understand the capabilities of all agency departments in order to effectively lead the Ansira team to identify, pitch, and convert sales opportunities
• Accountable for ensuring the team working on their portfolio understand client goals in order to meet and exceed expectations and is a participant in internal and external ideation and brainstorming sessions
• Exhibits a strong understanding of delivery across Ansira’s competency areas.
• Leverages this knowledge to build and fit into a client’s digital transformation agenda
• Help ensure the right team is in place to meet client account growth goals
• Collaborates with Client Engagement in escalating red flags for current projects and ongoing work to Sr. Leadership and SMEs and developing the plan for resolution.
• Assists with gathering information for marketing proposals and other decks presented internally and externally
• Manage monthly billing procedures; communicate any budget variances to clients and close any gaps.
• Manage accounts receivable process for past due accounts
• Travel required for in person client visits (key initiatives, business reviews, planning).

Director, Client Partnership

Customer Success Manager

• Serve as a primary day-to-day contact for client platform needs, ensuring outstanding service and strong relationship management.
• Anticipate client needs, suggest strategic alternatives, and identify opportunities that support both client goals and Ansira revenue growth.
• Troubleshoot client issues across email, phone, and in-person interactions, ensuring timely resolution.
• Ensure on-time execution of client projects, meeting quality and delivery expectations.
• Responsible for order entry and order management, maintaining accuracy across all submissions.
• Drive platform adoption through education, training, and proactive recommendations.
• Provide actionable insights based on platform usage and marketing performance data to help clients optimize spend and outcomes.
• Provide clients with creative and design consultation, ensuring alignment with brand and compliance standards.
• Lead or support training sessions, workshops, and presentations to enable client teams to fully leverage Ansira’s tools and processes.
• Partner closely with the Strategic Client Engagement Manager and internal cross-functional teams (Creative, Print, Analytics, Media) to align on priorities and deliver seamless client experiences.

Client Engagement Specialist

Recruitment

• Recruit for assigned positions in Colombia and in the United States
• Source candidates using all available means ( i.e. internal referral sources, partner talent portals, Ansira Website career page submissions, LinkedIn searches, Indeed Searches, etc.)
• Consistently follow all recruiting processes and tasks to ensure team members are properly screened and interviewed prior to skill-set consideration offers and paperwork
• Implement tools and best practices to create an efficient time to hire process
• Work closely with, and make recommendations to, hiring managers
• Complete assigned tasks to properly on-board, train and support new team members to ensure a smooth transition to the team
• Work with hiring managers to continually refine processes and outcomes
• Maintain open and consistent communication on status of recruiting efforts
• Help support the local HR team in office as needed

Talent Acquisition Specialist

Product Manager

• Serve as a primary point of contact for one or more of our development Agile teams
• Create, maintain, prioritize, and sequence the team backlog according to business value and existing commitments
• Work with the Product and User Experience teams to provide detailed guidance and prioritization during the product development process in an Agile environment
• Assist with the elaboration of Epics and Features into user stories that are granular enough to be achieved in a single sprint
• Assist the product, engineering, and Scrum team during regular ceremonies: feature review, grooming, sprint plans, and demos by being the voice of the customer and communicating the value behind each product and prioritization decision
• Inspect the product progress at the end of every Sprint to accept or reject work done
• Conduct user acceptance testing on features and bug fixes before they are released, ensuring the high quality of products that are being delivered to customers
• Communicate to Leadership, Customer Success, Support, and other stakeholders rollout plans, feature details, and bug status updates
• Conduct stakeholder product training
• Maintain compliant product documentation per SproutLoud standards
• Make key decisions and judgments on own
• Mentor other team members

Senior Product Owner

• Serve as a primary point of contact for one or more of our development Agile teams
• Create, maintain, prioritize and sequence the team backlog according to business value and existing commitments
• Work with the Product and User Experience teams to provide detailed guidance and prioritization during the product development process in an Agile environment
• Assist with the elaboration of Epics, and Features into user stories that are granular enough to be achieved in a single sprint
• Assist the product, engineering, and Scrum team during regular ceremonies: feature review, grooming, sprint plans and demos by being the voice of the customer and communicating the value behind each product and prioritization decision
• Inspect the product progress at the end of every Sprint to accept or reject work done
• Conduct user acceptance testing on features and bug fixes before they are released, ensuring the high quality of products that are being delivered to customers
• Communicate to Leadership, Customer Success, Support and other stakeholders rollout plans, feature details and bug status updates
• Conduct stakeholder product training
• Maintain compliant product documentation per SproutLoud standards
• Make key decisions and judgments on own
• Mentor other team members

Business Development Rep

• Lead and enable a high-performing sales and account team through clear goals, practical coaching, and consistent operating cadences that improve win rates, velocity, and productivity.
• Serve as an executive sponsor and active co-seller for priority pursuits and key accounts, engaging directly in discovery, value framing, solution shaping, QBRs, and renewal/expansion.
• Build a scalable growth engine: refine Ideal Customer Profiles, offers, packaging, and partner motions; orchestrate Account Based Marketing, outbound, and thought leadership to create qualified pipeline and booked revenue.
• Run a focused test-and-learn portfolio (segments, solutions, partnerships, pricing) to identify repeatable motions and scale what works.
• Establish pragmatic KPIs and review rhythms (pipeline coverage, conversion, velocity, deal size, net revenue retention, gross margin) and adjust plans based on leading indicators.
• Translate omni-channel marketing and commercial technology capabilities into clear business outcomes for suppliers, distributors, and retail partners; act as the voice of the customer to accelerate speed to market.
• Collaborate across a matrixed organization to surface risks and opportunities; align cross-functional partners on solution roadmaps and near-term priorities.
• Represent Ansira credibly at industry events and across social platforms; cultivate senior relationships and create market pull through informed points of view.

SVP, Business Development, Client Partnership

• Own multiple value streams for the Ansira product portfolio.
• Accountable for end-to-end product lifecycle management, from strategy and discovery through delivery and optimization, operating within the SAFe agile framework.
• Gather and prioritize customer and market requirements, defining a compelling product vision.
• Collaborate with product architects and cross-functional teams to deliver innovative, market-leading solutions.
• Partner closely with sales, client services, marketing, and support to ensure customer satisfaction, adoption, and training.
• Maintain and communicate timely updates on product progress, roadmap changes, and key metrics to stakeholders across the organization.

Senior Product Manager

Designer

• Manages individual design queue ensuring timeliness of delivery across all creative projects to meet our service level agreements
• Responsible for managing multiple design projects of varying complexity, ensuring adherence to client instructions, maintaining high design standards, and following both industry compliance regulations and brand guidelines.
• Follows up with questions and requests in a timely manner.
• Communicate and coordinate with clients, on-site design team and account managers
• Maintain a high standard of design quality, customer service, and professionalism

Creative Designer

Scrum Master / Agile Coach

• Unearth problems, understand user needs, and move forward with imperfect information
• Serve as liaison between Product/Engineering and client partnership/operations stakeholders
• Learn and deepen knowledge of assigned product area(s) and underlying data structure
• Translate requirements into refined epics and user stories; include acceptance criteria and use cases
• Groom backlog regularly and prepare stories for development team
• Review defect tickets, re-create issues, assess priorities, and advise Sr. Product Manager
• Manage P1 communications, facilitate war room, and coordinate remediation
• Capture critical meeting information, maintain documentation repository, and serve as gatekeeper
• Identify product solutions leveraging existing technology/feature sets and advise on best practices
• Manage/plan roadmap, prioritization, project execution and stakeholder relationships
• Participate in estimation/story pointing and sprint planning; estimate own sprint tasks
• Facilitate user acceptance testing and act as key point of contact for follow-ups
• Support continuous improvement across the product team and assist senior product leaders as assigned

Lead Scrum Master

• Responsible for scheduling client meetings which includes confirming availability with all parties and providing necessary files, details, and agenda beforehand
• Take comprehensive notes during each meeting and provide timely recaps with action items
• Assist with gathering business and project requirements for each project or program
• Participate in internal and external ideation and brainstorming sessions
• Collaborate with Project Management and Delivery teams to ensure projects are brought in on time and within budget
• Own, develop, and update project briefs for new projects
• Gather assets and feedback from both clients and key stakeholders and share the information with the internal team
• Review all content, design, and development deliverables for each project
• Manage organization of multiple repository systems that hold documentation and assets (e.g., SharePoint)
• Proactively follow up with clients on key milestones and deadlines
• Work in tandem with internal teams to achieve overall account success and client satisfaction; manage client-related crisis and daily communications
• Communicate with clients to maintain a clear understanding of client priorities and guide internal teams accordingly
• Conduct weekly/bi-weekly status meetings with the client
• Coordinate with all agency departments and understand departmental capabilities
• Understand the client's business and how Ansira’s work has an impact
• Manage client budgets and monthly billing procedures; communicate any budget variances to client and close gaps
• Manage accounts receivable process for past due accounts
• Escalate red flags for current projects and on-going work to Client Partnership lead and SMEs and develop and lead the plan for resolution

Affiliate Manager

• Manage and develop a high-performing Partner Support customer support team, including training, coaching, and performance monitoring.
• Actively engage in daily support operations and serve partners via phone, chat, and email to resolve technical issues.
• Drive process improvements and set standards for exceptional service and team collaboration.
• Manage team KPIs and reporting, including productivity, quality, and utilization/chargeability goals.
• Serve as onsite trainer and coach to drive employee improvement.
• Assist partners with placing orders, enrolling in automated programs, and resolving technical issues.
• Manage support tickets using approved systems (e.g., Zendesk/Salesforce): categorize, respond, and follow through on partner requests.
• Meet or exceed departmental KPIs such as customer satisfaction, response times, and call pick-up rates.
• Work 8.5-hour shifts scheduled between 9:00 AM and 8:00 PM ET, including rotating schedules; observe US holiday schedule.

Team Lead, Partner Support

• Responsible for ongoing day-to-day client deliverables on assigned accounts
• Responsible for execution for client deliverables, orders, and management on assigned accounts
• Manage all aspects of assigned technical and creative projects, including project planning, fact-finding, execution, timing, functionality, troubleshooting, quality, and cost with manager support
• Provide problem recognition, research, isolation, and resolution steps with Manager support
• Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
• Responsible for updating and maintaining client training and knowledge documentation
• Attend and participate in client calls, manage status reports and provide meeting minutes
• Able to identify issues, report and oversee to resolution with Manager support
• Learn to demonstrate a deep understanding of Ansira's product and service offerings and share examples and case studies to support client objectives

Senior Associate, Client Success Delivery

Analyst

• Review and approve marketing materials against established guidelines and brand standards
• Enter review results into database and communicate outcomes to marketers
• Master complex guidelines and apply them to various scenarios
• Conduct primary review of post-campaign activities to verify execution per program guidelines
• Determine eligible campaign expenses as specified in program guidelines
• Participate in team collaboration, idea-sharing and brainstorming
• Provide ongoing feedback internally and proactively to customers
• Perform website functionality checks to ensure product is working as expected
• May perform quality control checks and administrative duties to support client operations

Account Supervisor

Operations Specialist

Director, Client Partnership

Client Engagement Specialist

Talent Acquisition Specialist

Senior Product Owner

Senior Product Owner

SVP, Business Development, Client Partnership

Senior Product Manager

Creative Designer

Lead Scrum Master

Account Manager

Team Lead, Partner Support

Senior Associate, Client Success Delivery

Claim Analyst