AnsibleHealth

Operations Manager – Technology & Shipping

AnsibleHealth

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

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Job Level

JuniorMid-Level

Tech Stack

Android

About the role

  • Configure and provision GL.iNet routers for patient connectivity
  • Set up Samsung tablets with AnsibleHealth kiosk application
  • Apply Knox security profiles and ensure proper device management
  • Perform quality assurance testing on all provisioned equipment
  • Maintain provisioning station equipment and troubleshoot technical issues
  • Ensure all devices are free of Protected Health Information (PHI)
  • Implement and maintain data sanitization procedures for returned devices
  • Document compliance with HIPAA and security protocols
  • Manage secure disposal of devices that cannot be redeployed
  • Monitor and maintain optimal inventory levels for all technology products
  • Coordinate with procurement team to prevent stockouts
  • Track device lifecycle from receipt through deployment
  • Manage relationships with suppliers and vendors
  • Implement and maintain inventory tracking systems
  • Coordinate timely shipment of equipment to patients
  • Manage shipping documentation and tracking
  • Handle returns processing and device assessment
  • Optimize packaging procedures to minimize damage
  • Work with shipping partners to resolve delivery issues
  • Report to Director of Operations and collaborate with Operations team

Requirements

  • Experience with network device configuration and management
  • Familiarity with mobile device management (MDM) systems
  • Basic understanding of networking concepts (DHCP, WiFi, etc.)
  • Proficiency with Windows\Mac computers, Android Tablets, and web-based admin tools
  • Ability to follow detailed technical documentation
  • 2+ years in IT operations, logistics, or similar role
  • Experience with inventory management systems
  • Track record of maintaining quality standards in repetitive tasks
  • Healthcare technology experience preferred but not required
  • Attention to Detail: Ability to maintain accuracy across high-volume provisioning
  • Organization: Strong skills in managing multiple priorities and deadlines
  • Problem-Solving: Capability to troubleshoot technical and logistical issues
  • Communication: Clear written and verbal communication with technical and non-technical stakeholders
  • Reliability: Consistent on-site presence and dependable work output
  • Ability to lift and move packages up to 25 lbs
  • Standing/sitting for extended periods during provisioning
  • Manual dexterity for device setup and cable management
  • Ability to work five days a week on-site and some weekends as needed
  • Authorization to work in the United States (application asks about work authorization and visa sponsorship)