IT Architect
ANS
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $140,000 - $160,000 per year
About the role
- Provide support for IT-related issues via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network problems.
- Document and track all support requests using a ticketing system.
- Install, configure, and update operating systems and applications.
- Set up and maintain desktops, laptops, printers, and other peripherals.
- Support Microsoft 365 applications (Outlook, Teams, OneDrive, etc.).
- Maintain IT asset inventory and perform basic system updates.
- Follow company IT policies and security best practices.
- Assist users with troubleshooting Engineering specific software
Requirements
- Associate’s degree in IT, Computer Science, or related field (or equivalent experience or certificates).
- 3-6 years of IT support experience
- Understanding of Windows and macOS operating systems.
- Experience with Microsoft 365, Active Directory, and networking concepts.
- Experience with remote desktop tools and ticketing systems.
- Self-motivated and self-managed
- Ability to learn IT support for Engineering specific software
- NICE TO HAVE
- PowerShell, Ansible, Terraform scripting
- Familiarity with endpoint security tools and basic troubleshooting.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinghardware supportsoftware supportnetwork supportWindows operating systemmacOS operating systemMicrosoft 365Active DirectoryPowerShellAnsible
Soft Skills
self-motivatedself-managed
Certifications
Associate’s degree in ITAssociate’s degree in Computer Science