Anrok

Solutions Engineer – Post Sale

Anrok

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Tech Stack

SQL

About the role

  • Own technical discovery for expansion — conduct ongoing discovery within existing accounts to uncover new use cases, geographic expansion, and integration opportunities. Create technical roadmaps that map customer objectives to Anrok capabilities.
  • Partner on account strategy — work closely with Account Managers on expansion prioritization, account planning, and QBRs. Provide technical qualification and strategic insights that inform forecasting.
  • Lead complex implementations — drive expansion implementations including multi-entity configurations and advanced feature deployments. Create parallel workstreams to accelerate time-to-value and monitor implementation health proactively.
  • Run live technical consultations — lead troubleshooting calls and configuration sessions with confidence. Demonstrate composure during high-pressure escalations and adapt technical depth based on your audience in real-time.
  • Be the Voice of the Customer — channel technical feedback, integration requirements, and product gaps to Product and Engineering to influence roadmap priorities.
  • Manage technical escalations — own the Technical Solutions queue for complex configurations and troubleshooting. Maintain SLAs for response and resolution, document issues comprehensively, and escalate to Engineering with complete context.
  • Build the playbook — create implementation guides, expansion frameworks, and reusable assets. Mentor new team members and deliver internal training as the SE function scales.

Requirements

  • 5+ years as a Solutions Engineer or Solutions Architect in SaaS
  • Deep experience with REST APIs, webhooks, SQL, and enterprise integrations — especially in billing, financial, or compliance software
  • You default to automation — you use AI and modern tooling to move faster, document better, and scale your impact beyond what's possible through manual effort alone
  • You stay calm under pressure — comfortable leading escalation calls and adapting your approach in real-time
  • You distill complex technical concepts for any audience, from engineering teams to C-suite executives
  • You're a fast learner who builds genuine domain expertise and proactively closes knowledge gaps
  • You bring structure to ambiguity — whether qualifying an expansion opportunity, triaging an escalation queue, or building a process from scratch
  • Track record of increasing scope and responsibility, ideally including in-seat promotions
Benefits
  • The equity upside of an early-stage startup with the product-market fit of a later-stage company.
  • Daily lunch and snacks for those working out of our office hubs.
  • Medical, dental, and vision insurance covered 100%.
  • One Medical membership covered, flexible sick benefits, and more.
  • Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
  • Home internet reimbursement stipend.
  • Wellness reimbursement program.
  • Annual team off-sites and in-person opportunities around our growing Anrok hubs.
  • Home office setup stipend to ensure you have the equipment you need to thrive at work.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
REST APIswebhooksSQLenterprise integrationsbilling softwarefinancial softwarecompliance softwareautomationtechnical roadmapsimplementation guides
Soft Skills
calm under pressureleadershipcommunicationadaptabilityproblem-solvingmentoringstrategic insightscustomer advocacyfast learnerstructuring ambiguity