Angi

Customer Service Representative

Angi

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$60,000 - CA$70,000 per year

About the role

  • Acknowledge and answer customer requests coming from various channels (email, contact form, phone calls, etc.)
  • Handle back-office activities that may result in outbound calls
  • Make outgoing calls in order to promote our product, ensure customers are successful, and collect feedback to support the company strategy
  • Maintain customer records through our CRM system
  • Deliver against company objectives, policies and deadlines
  • Provide input to improve the efficiency, speed and quality of processes
  • Promote and embody the company’s core values and policies

Requirements

  • 3+ years experience in a customer service environment handling emails, inbound calls and outbound calls
  • 2+ years of experience with handling and deescalating tough customer service calls using empathy and professionalism
  • High level of comfort using technology
  • Ability to work from our Toronto office (49 Spadina Avenue) on Tuesdays and Wednesdays
  • Experience excelling in fast-paced, continuously evolving work environments is preferred
  • Experience with CRM systems, specifically Salesforce, is a plus
  • Excellent communication skills, both written and verbal in English
  • Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
  • Strong active listening skills
  • A positive attitude and desire to learn
Benefits
  • Company equity program
  • Hybrid work environment (2 days a week in office)
  • Work/life balance (this role is Monday through Friday)
  • Comprehensive Health Benefits: Coverage for medical, dental, vision, travel, and mental health, plus a health spending account to cover additional wellness needs.
  • Group RRSP/DPSP: Employer Match after 6 months of service towards our DPSP plan.
  • Monthly hybrid and commuter allowances
  • Monthly office events
  • Technical equipment (i.e. laptop) provided
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceCRM systemsSalesforceoutbound callsinbound callsemail handlingdeescalating callsprocess improvementfeedback collectionrecord maintenance
Soft Skills
empathyprofessionalismcommunication skillsactive listeningpositive attitudedesire to learnadaptabilityteamworkproblem-solvingcustomer success