Angi

Manager

• Own impactful relationships with customers through case management by identifying issues and creatively solving for ideal solutions
• Execute regular refund processing and troubleshooting across cross-functional teams
• Act as a trusted resource and solution seeker for customer and partner-facing escalation needs (via call, email, text, etc.)
• Professionally follow up with cross-functional teams internally and externally ensuring prompt escalation resolution
• Build trust for Angi by actively providing a positive turnaround for customer experience and mitigating negative final outcomes
• Consistently resolve 30-35 complex cases weekly while adhering to team handling standards
• Identify and suggest improvements to team processes to optimize workflows
• Complete administrative needs as assigned and other ad hoc projects

Escalations Case Manager

Bookkeeper

• Report to the Senior Manager of Payroll, audit, reconcile, and correct payroll tax filings across the Company’s U.S. entities
• Ensure every payroll tax dollar is accurately submitted and resolve variances
• Research variances, resolve tax notices, and file amendments with federal, state, and local agencies
• Audit & reconcile approximately 200 federal, state and local payroll tax filings for five U.S. entities from CY2020 to present
• Maintain accurate and organized documentation of all audits and research performed
• Remote role requiring up to 40 hours per week; expected duration 3 months

Payroll Tax Accountant

Content Marketing Manager

• Own monthly keyword research for assigned categories focused on increasing organic traffic goals
• Own the creation of content briefs to ensure deadlines are met and production goals stay on track
• Understand performance for assigned categories and understand rankings, traffic, and revenue outcomes
• Manage & update category reporting dashboards for reporting on business performance
• Ideate and manage new content outline research, providing feedback and ensuring all stakeholder input is implemented
• Implement GEO best practices, optimizing copy, structure, and metadata for AI-driven search visibility
• Incorporate generative AI tools into content research workstreams, leveraging platforms like OpenAI to improve efficiency
• Review article performance and proactively suggest improvements with the help of writers and editors
• Perform relevant SEO and GEO workflows and deliverables as it relates to content: on-page optimization (titles, H1s, URLs, etc), merges and redirects, content mapping (links, CTAs, additional content modules), AI-specific prompt testing and refinement for better inclusion in answer engines
• Map content within categories to ensure solid internal linking and relevant content modules
• Work closely with Content Editors and writers (freelance and in-house) to ensure content satisfies user intent by being insightful, useful, relevant, engaging, and ultimately more helpful than any other content online

Associate Content Researcher

Financial Planning and Analysis

• Oversee Financial Reporting team processes including monthly internal reporting (preparation of consolidated Balance Sheet and Statement of Cash Flows) and quarterly external reporting (preparation and review of Quarterly SEC documents)
• Stay abreast of SEC rulemaking activity and work with the Senior Director of Technical Accounting to assess the impact on financial statement presentation for Angi
• Provide training and mentorship directly to financial reporting accountant
• Support internal and external audit programs by engaging with auditors and providing requested information timely
• Remote role at Angi, a home services platform connecting homeowners with pros

Financial Reporting Manager

• Own and centralize sales target-setting processes for the Care and Enterprise teams, including methodology creation, cadence management, and stakeholder alignment.
• Build automations to improve the speed and scalability of target-setting workflows, reducing time from days to hours per role.
• Refresh and standardize Care and Enterprise target-setting processes to ensure accuracy, consistency, and efficiency.
• Develop foundational Snowflake tables to support scalable, consistent commissions data pulls.
• Create Looker and/or Vizier dashboards to automate insights and enable self-service reporting across SMB, Enterprise, and Care.
• Support commission payout analysis, exception handling, and ad hoc compensation modeling, including financial impact and ROI assessments.
• Collaborate cross-functionally with Finance, Sales Ops, and Analytics to align on data sources, methodologies, and compensation policies.

Manager, Commissions Planning

Director

• The Angi Care team provides support to Homeowners and Service Providers through voice and digital channels.
• Design data-driven strategies and operational excellence both internally and with offshore BPO partners; champion a culture of customer obsession.
• Define and drive the strategy for delivering exceptional experiences across all touch points, ensuring customers feel valued, understood, and empowered.
• Foster a positive, supportive, and lively work environment while providing opportunity for team members to tackle new roles and responsibilities.
• Map an end-to-end homeowner journey, identifying interactions and opportunities to exceed expectations and mitigate business risk.
• Ensure a consistent and efficient homeowner experience across channels, promoting first contact resolution and self-service where appropriate, driving ROI and cost-consciousness.
• Partner with cross-functional teams to test and implement new technologies and approaches; ensure feedback loops to Product and Marketing.
• Manage and optimize relationships with offshore BPO partners to ensure service quality and efficiency.

Escalations Case Manager

Payroll Tax Accountant

Associate Content Researcher

Financial Reporting Manager

Manager, Commissions Planning

Director, Homeowner Support